Part Time (30 Hour) Associate Banker-ME - (New Build) Southend - Charlotte, NC

Location: Charlotte, NC, United States

Job Family: Associate Bankers

About the Role

Join JPMorgan Chase & Co., a leading global financial services firm with a rich history of innovation and client focus, as a Part-Time Associate Banker at our new build branch in the vibrant Southend neighborhood of Charlotte, NC. In this 30-hour per week role, you will play a pivotal part in delivering the renowned Chase hospitality, helping clients achieve their financial goals through personalized service and expert guidance. As the banking arm of JPMorgan Chase, we pride ourselves on building lasting relationships and providing seamless access to a full suite of banking, lending, and investment solutions tailored to the diverse needs of the Charlotte community. Your day-to-day responsibilities will center on creating positive client interactions, from processing everyday transactions like deposits and withdrawals to uncovering opportunities for more advanced services such as mortgages or retirement planning. Working in our state-of-the-art Southend branch, you will embody our core values of trust, integrity, and excellence, ensuring every client leaves with confidence in their financial journey. This position offers a dynamic environment where you can grow your career in financial services, leveraging JPMorgan Chase's world-class training programs to deepen your expertise in banking operations and client advisory. We seek enthusiastic individuals passionate about people and finance, with a commitment to compliance and operational precision. As part of the JPMorgan Chase family, you'll benefit from competitive compensation, robust professional development, and a supportive culture that values work-life balance—even in a part-time capacity. If you're ready to contribute to a team that's redefining banking in Charlotte, apply today and help us shape the future of financial services at one of the world's most admired companies.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-centric culture
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and basic inquiries about products like checking, savings, and credit cards
• Identify client needs and refer opportunities for wealth management, lending, or investment services to specialized teams
• Maintain compliance with all federal and state banking regulations, including anti-money laundering (AML) protocols
• Support branch operations such as balancing cash drawers, preparing reports, and organizing client documentation
• Collaborate with team members to ensure a seamless client experience in the new Southend branch
• Educate clients on digital banking tools, mobile apps, and online security best practices
• Handle customer escalations professionally and resolve issues to uphold JPMorgan Chase's reputation for trust and reliability
• Contribute to branch goals by participating in community outreach and promotional events in Charlotte

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong communication and interpersonal skills to engage with diverse clients
• Ability to work a part-time schedule of 30 hours per week, including weekends and evenings as needed
• Proficiency in basic computer systems and Microsoft Office applications
• Must be authorized to work in the United States without sponsorship
• Successful completion of background check and any required regulatory exams

Preferred Qualifications

• Prior experience in banking or financial services
• Bilingual proficiency in English and Spanish to serve the diverse Charlotte community
• Knowledge of JPMorgan Chase products and services
• Experience with cash handling and transaction processing
• Customer relationship management (CRM) software familiarity

Required Skills

• Customer service excellence
• Attention to detail
• Cash handling proficiency
• Basic financial product knowledge
• Regulatory compliance awareness
• Interpersonal communication
• Problem-solving abilities
• Time management
• Team collaboration
• Digital literacy (e.g., banking software)
• Sales and referral skills
• Multitasking in a fast-paced environment
• Conflict resolution
• Adaptability to client needs
• Ethical decision-making

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time roles)
• Access to tuition reimbursement and educational assistance programs
• Employee stock purchase plan and financial wellness resources
• Discounts on JPMorgan Chase products and services
• Professional development opportunities through Chase's learning platforms
• Wellness programs including gym memberships and mental health support

JP Morgan Chase is an equal opportunity employer.