Part Time (30 Hour) Associate Banker-ME - (New Build) Waverly Branch - Charlotte, NC

Location: Charlotte, NC, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are building the future of banking, and the new Waverly Branch in Charlotte, NC, represents an exciting opportunity to join our team as a Part-Time (30 Hour) Associate Banker. In this role, you will be the friendly face of Chase, delivering our signature hospitality and personalized client care to the vibrant Waverly community. As part of a brand-new build, you'll contribute to establishing a welcoming space where clients can access innovative financial solutions, from everyday banking to wealth-building advice. Your day-to-day will involve engaging with diverse customers, processing transactions efficiently, and fostering trust that aligns with our commitment to financial health and inclusion. Key to success in this position is your ability to embody Chase's client-centric values while handling core banking operations. You'll assist with account management, educate clients on our digital platforms like the Chase Mobile app, and identify opportunities to connect them with specialized services such as mortgages or investment options. Working 30 hours per week in a collaborative branch environment, you'll support team goals, ensure compliance with federal regulations, and participate in community outreach to strengthen JPMorgan Chase's presence in Charlotte. This role is ideal for motivated individuals passionate about finance and customer relationships, offering a dynamic entry point into the financial services industry. JPMorgan Chase is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We provide robust training, career development paths, and competitive benefits to support your growth. If you're enthusiastic about helping clients achieve their financial goals in a supportive, innovative setting, join us at the Waverly Branch and be part of shaping the next chapter of banking excellence.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-first philosophy
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy
• Assist clients with account openings, maintenance, and basic inquiries using Chase digital tools
• Identify client needs and refer opportunities for credit cards, loans, or investment products to bankers
• Maintain a clean and organized branch environment, adhering to security and compliance protocols
• Collaborate with branch team to support community events and financial education initiatives
• Handle cash responsibly, balancing teller drawers and resolving discrepancies
• Educate clients on digital banking options to enhance their financial wellness
• Ensure all interactions comply with regulatory requirements and JPMorgan Chase policies
• Support branch opening activities in the new Waverly Branch build

Required Qualifications

• High school diploma or equivalent required
• At least 1 year of customer service experience in a retail or financial services environment
• Strong communication and interpersonal skills
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in basic computer operations and Microsoft Office applications
• Must be authorized to work in the United States without sponsorship
• Satisfactory background check and credit history

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in banking or financial services
• Bilingual proficiency in English and Spanish, given the diverse Charlotte community
• Familiarity with JPMorgan Chase products and services
• Experience with cash handling and transaction processing

Required Skills

• Customer service excellence
• Attention to detail
• Cash handling accuracy
• Basic financial product knowledge
• Digital literacy and tech-savviness
• Problem-solving abilities
• Team collaboration
• Time management
• Regulatory compliance awareness
• Sales and referral skills
• Empathy and active listening
• Multitasking in a fast-paced environment
• Adaptability to new branch operations
• Conflict resolution
• Data entry proficiency

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and financial wellness programs
• Access to Chase employee banking perks and discounts
• Wellness incentives, including gym memberships and mental health support
• Part-time flexible scheduling with opportunities for full-time advancement

JP Morgan Chase is an equal opportunity employer.