Part Time (30 Hours) Associate Banker, Downtown Portland Branch, Portland, ME

Location: Burlington, VT, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating meaningful connections with our clients through exceptional hospitality and personalized service. As a Part Time (30 Hours) Associate Banker at our Downtown Portland Branch in Portland, ME, you will play a vital role in delivering the renowned Chase experience. This position, categorized under Associate Bankers, is ideal for individuals passionate about financial services and client care. Reporting to the Branch Manager, you will support daily operations in a dynamic retail banking environment, helping clients achieve their financial goals while contributing to the branch's success in Burlington, VT's vibrant community. With 30 hours per week, including flexible shifts that may involve weekends, this role offers a balance of professional growth and personal time within one of the world's leading financial institutions. Your primary focus will be on providing top-tier client service by processing transactions accurately, assisting with account management, and identifying opportunities to recommend JPMorgan Chase's suite of products, such as checking accounts, savings plans, mortgages, and wealth management services. You will embody our commitment to inclusion and diversity, ensuring every client feels valued and understood. In this role, you'll handle routine inquiries, resolve issues efficiently, and promote digital solutions like the Chase Mobile app to empower clients in today's fast-paced financial landscape. Compliance is key; you'll adhere to all federal regulations, anti-money laundering policies, and JPMorgan Chase's ethical standards to safeguard client information and maintain trust. JPMorgan Chase offers robust support for your professional development, including training programs on banking products, sales techniques, and leadership skills. As part of our global team, you'll have access to career advancement opportunities across our vast network of branches and divisions. Join us to make a real impact in the financial services industry, where your dedication to hospitality can help clients navigate their financial journeys with confidence. This part-time role is a stepping stone to full-time positions and beyond, fostering a rewarding career in banking.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Downtown Portland Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients in opening and maintaining personal and business accounts, explaining features and benefits
• Identify client needs and refer opportunities for additional JPMorgan Chase products like credit cards, loans, and investment services
• Maintain compliance with all regulatory requirements and internal policies to ensure secure and ethical operations
• Collaborate with branch team members to achieve sales goals and deliver seamless client service
• Handle client inquiries and resolve issues promptly, escalating complex matters to senior bankers
• Support branch operations by balancing cash drawers, preparing reports, and maintaining a clean and welcoming environment
• Promote digital banking tools to help clients manage finances conveniently through Chase mobile app and online platforms
• Participate in community outreach events to build JPMorgan Chase's presence in Portland, ME

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least one year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including some weekends and evenings
• Excellent communication and interpersonal skills
• Proficiency in basic computer applications and banking software
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Previous experience in a banking or financial institution
• Bilingual proficiency in English and another language spoken in the local community
• Knowledge of JPMorgan Chase products and compliance standards
• Experience with sales or relationship-building in a customer-facing role
• Certification in financial services or customer service training

Required Skills

• Customer service excellence
• Attention to detail
• Sales and relationship building
• Basic financial product knowledge
• Proficiency in Microsoft Office and banking systems
• Time management and multitasking
• Problem-solving abilities
• Compliance and regulatory awareness
• Team collaboration
• Communication (verbal and written)
• Adaptability to flexible scheduling
• Digital literacy for online banking tools
• Conflict resolution
• Hospitality and client empathy
• Basic math and transaction processing

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Part-time employee stock purchase plan for long-term wealth building
• Access to tuition reimbursement and educational assistance programs
• Wellness programs including gym memberships and mental health support
• Employee assistance program for personal and financial counseling
• Opportunities for career growth and internal mobility within JPMorgan Chase

JP Morgan Chase is an equal opportunity employer.