Part Time (30 Hours) Associate Banker, Geary and 21st Ave, San Francisco, CA Bilingual Mandarin Preferred

Location: San Francisco, CA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive, and we are seeking a Part-Time Associate Banker to join our dynamic team at the Geary and 21st Ave branch in San Francisco, CA. As a key member of our retail banking operations, you will play a vital role in delivering our brand promise of superior hospitality and client care. In this 30-hour per week position, you will engage with a diverse clientele in a vibrant urban setting, processing transactions, providing personalized service, and promoting our comprehensive suite of financial products including checking and savings accounts, credit cards, mortgages, and investment options. Bilingual candidates fluent in Mandarin are particularly encouraged to apply, as this skill will enable enhanced support for our multicultural community. Your day-to-day responsibilities will focus on creating positive client experiences while upholding the highest standards of accuracy and security in financial transactions. You will handle routine banking needs such as deposits, withdrawals, and wire transfers using JPMorgan Chase's state-of-the-art systems, while also identifying opportunities to deepen client relationships through referrals to specialized services like wealth management or small business lending. Compliance is paramount in our industry, so you will adhere to all applicable regulations, including those from the FDIC and OCC, ensuring every interaction reflects our commitment to integrity and trust. Collaboration with fellow team members will be essential to meet branch goals and contribute to the overall success of our San Francisco market. This role offers a rewarding entry point into the financial services sector at one of the world's leading global financial institutions. With JPMorgan Chase's robust training programs and career development pathways, you can grow your expertise and advance within our organization. We value innovation, diversity, and client advocacy, providing a supportive environment where your contributions directly impact the financial well-being of individuals and businesses in the Bay Area. If you are passionate about finance, enjoy building relationships, and seek a part-time opportunity with meaningful impact, join us in shaping the future of banking.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-centric culture
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy
• Assist clients with account openings, maintenance, and basic inquiries about JPMorgan Chase products
• Identify opportunities to refer clients to appropriate financial solutions, such as loans or investment services
• Maintain compliance with federal and state banking regulations, including anti-money laundering protocols
• Handle cash and negotiable instruments securely, balancing teller drawers daily
• Collaborate with branch team to ensure smooth operations and support sales goals
• Resolve client issues promptly, escalating complex matters to senior bankers
• Promote digital banking tools to enhance client self-service options
• Participate in ongoing training to stay updated on JPMorgan Chase policies and industry trends

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least one year of customer service or retail banking experience
• Strong communication and interpersonal skills
• Ability to work 30 hours per week, including evenings and weekends as needed
• Proficiency in basic computer operations and banking software
• Compliance with all regulatory requirements, including background checks
• Commitment to ethical standards and client confidentiality in financial services

Preferred Qualifications

• Bilingual proficiency in Mandarin and English
• Experience in a high-volume retail or financial services environment
• Familiarity with JPMorgan Chase products and services
• Previous cash handling or transaction processing experience
• Associate's degree in business, finance, or a related field

Required Skills

• Customer service excellence
• Cash handling and transaction accuracy
• Basic financial product knowledge
• Regulatory compliance awareness
• Interpersonal communication
• Problem-solving and conflict resolution
• Team collaboration
• Attention to detail
• Time management in a fast-paced environment
• Digital literacy for banking systems
• Sales and referral techniques
• Multilingual capabilities (Mandarin preferred)
• Adaptability to client needs
• Ethical decision-making
• Stress management under pressure

Benefits

• Competitive hourly pay with opportunities for performance-based incentives
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Access to tuition reimbursement and professional development programs
• Employee stock purchase plan and financial wellness resources
• Wellness programs including gym memberships and mental health support
• Part-time flexible scheduling with potential for full-time advancement at JPMorgan Chase

JP Morgan Chase is an equal opportunity employer.