Part Time (30 Hours) Associate Banker, IH 45 and West Rd Branch, Houston, TX

Location: Houston, TX, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating meaningful connections with our clients through exceptional hospitality and personalized service. As a Part Time Associate Banker at our IH 45 and West Rd Branch in Houston, TX, you will play a vital role in delivering that promise. Working 30 hours per week, you will be the friendly face of the bank, assisting clients with their everyday banking needs while embodying our core values of integrity, innovation, and client focus. This position is ideal for individuals passionate about financial services and eager to contribute to a dynamic team in a high-traffic Houston location serving diverse communities. Your day-to-day responsibilities will include processing transactions with precision, opening new accounts, and educating clients on JPMorgan Chase's robust suite of products, from Chase Sapphire credit cards to digital banking solutions. You will proactively identify opportunities to deepen client relationships by referring them to specialists in areas like mortgages, investments, or small business banking. Compliance and security are paramount; you will adhere to all federal regulations and internal policies to safeguard client information and assets. Collaboration with fellow team members will be key to achieving branch goals and fostering a welcoming environment that reflects JPMorgan Chase's commitment to excellence. We offer a supportive culture with opportunities for growth within one of the world's leading financial institutions. This part-time role provides a pathway to full-time positions and professional development through our renowned training programs. If you thrive in a client-centric role and are excited about the fast-paced world of banking in Houston, join us to help clients achieve their financial goals while building your career at JPMorgan Chase.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the IH 45 and West Rd Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and inquiries about JPMorgan Chase products like checking, savings, and credit cards
• Identify client needs and refer opportunities for wealth management, loans, or investment services to specialized teams
• Maintain compliance with all regulatory requirements and JPMorgan Chase policies to ensure secure and ethical operations
• Collaborate with branch team members to achieve sales goals and deliver seamless client service
• Handle cash and negotiable instruments responsibly, balancing teller drawers daily
• Educate clients on digital banking tools, such as the Chase Mobile app, to promote self-service options
• Resolve client issues promptly and escalate complex matters to branch leadership
• Contribute to a positive branch atmosphere by upholding JPMorgan Chase's standards of integrity and client focus

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least one year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including weekends and some evenings as needed
• Proficiency in Microsoft Office Suite and basic computer skills
• Excellent communication and interpersonal skills
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish, given the diverse community in Houston
• Knowledge of JPMorgan Chase products and services
• Experience with cash handling and transaction processing
• Certification in financial services or customer service training

Required Skills

• Customer service excellence
• Cash handling accuracy
• Transaction processing proficiency
• Basic financial product knowledge
• Regulatory compliance awareness
• Interpersonal communication
• Problem-solving abilities
• Team collaboration
• Attention to detail
• Time management
• Digital banking familiarity
• Sales and referral skills
• Multitasking in a fast-paced environment
• Empathy and active listening
• Adaptability to client needs

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs and gym membership discounts
• Access to employee assistance programs for personal and financial support
• Part-time flexible scheduling with opportunities for full-time advancement

JP Morgan Chase is an equal opportunity employer.