Part Time (30 Hours) Associate Banker, Irving and 24th Branch, San Francisco, CA Bilingual Mandarin Preferred

Location: San Francisco, CA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating inclusive financial solutions that empower communities, and our Associate Bankers are at the heart of that mission. As a Part-Time (30 Hours) Associate Banker at our Irving and 24th Branch in San Francisco, CA, you will deliver world-class hospitality and client care in a vibrant, diverse neighborhood. Bilingual candidates fluent in Mandarin are especially encouraged to apply, as your language skills will help serve our multicultural clientele effectively. In this role, you'll handle everyday banking transactions while building lasting relationships, contributing to the branch's success in a dynamic financial services environment. Your day-to-day responsibilities will include processing deposits, withdrawals, and other transactions with precision using JPMorgan Chase's advanced systems, while embodying our commitment to exceptional service. You'll proactively identify opportunities to recommend tailored financial products, such as checking accounts, credit solutions, or digital banking tools, helping clients achieve their goals. Compliance is key; you'll adhere to all regulatory standards, ensuring secure and ethical operations. Collaboration with your team will be essential to meet sales targets and foster a welcoming branch atmosphere, all while supporting San Francisco's unique community needs. This position offers a rewarding entry into the financial services industry with growth potential at one of the world's leading banks. With 30 hours per week, you'll enjoy a flexible schedule that fits your lifestyle, plus access to JPMorgan Chase's robust benefits package. If you're passionate about client success, thrive in a fast-paced setting, and want to make a difference in people's financial lives, join us at the Irving and 24th Branch to advance your career with purpose and innovation.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Irving and 24th Branch
• Process a variety of banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and basic financial inquiries using JPMorgan Chase systems
• Identify client needs and refer opportunities for additional products like credit cards, loans, or investment services
• Maintain compliance with all federal and state banking regulations, including anti-money laundering protocols
• Collaborate with branch team to achieve sales goals and deliver seamless client service
• Handle cash and negotiable instruments securely, balancing teller drawers daily
• Resolve client issues promptly and escalate complex matters to senior bankers
• Promote digital banking tools to encourage self-service and improve client convenience
• Participate in branch events and community outreach to build relationships in San Francisco's diverse neighborhoods

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least 1 year of customer service or sales experience in a retail or financial services environment
• Ability to work 30 hours per week, including evenings and weekends as needed
• Strong verbal and written communication skills
• Proficiency in basic computer operations and Microsoft Office applications
• Ability to stand for extended periods and lift up to 25 pounds
• Compliance with all banking regulations and JPMorgan Chase policies

Preferred Qualifications

• Bilingual proficiency in Mandarin and English
• Prior experience in banking or financial services
• Associate's or Bachelor's degree in business, finance, or related field
• Experience with cash handling and transaction processing
• Knowledge of San Francisco's diverse community and local market dynamics

Required Skills

• Customer service excellence
• Sales and relationship-building
• Cash handling and accuracy
• Attention to detail
• Problem-solving
• Time management
• Team collaboration
• Basic financial knowledge
• Computer literacy (e.g., banking software, MS Office)
• Multilingual communication (Mandarin preferred)
• Regulatory compliance awareness
• Adaptability to fast-paced environments
• Conflict resolution
• Digital tool proficiency
• Cultural sensitivity for diverse client base

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee stock purchase plan for JPMorgan Chase shares
• Tuition reimbursement for professional development and education
• Wellness programs including gym memberships and mental health support
• Part-time flexible scheduling with opportunities for full-time advancement
• Access to employee assistance programs and financial wellness resources

JP Morgan Chase is an equal opportunity employer.