Part Time (30 Hours) Associate Banker Louisville KY Bilingual English and Spanish Required

Location: Louisville, KY, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating inclusive financial solutions that empower communities, and our Associate Bankers play a pivotal role in delivering that vision. As a Part-Time (30 Hours) Associate Banker in our Louisville, KY branch, you will serve as the friendly face of Chase, embodying our commitment to hospitality and client care. This bilingual role requires fluency in English and Spanish to effectively support our diverse customer base in the Louisville area. You will handle everyday banking needs, from processing transactions to offering guidance on our wide array of products, all while fostering trust and long-term relationships in a dynamic retail banking environment. Your day-to-day responsibilities will include greeting clients warmly, accurately managing deposits, withdrawals, and other transactions using Chase's secure systems, and educating customers on digital tools like the Chase Mobile app. You'll also identify opportunities to connect clients with specialized services, such as loans or investment advice, contributing to branch goals while ensuring every interaction aligns with our high standards of integrity and compliance. In this role, you'll thrive in a collaborative team setting, resolving inquiries efficiently and promoting an inclusive atmosphere that reflects JPMorgan Chase's values of innovation and client focus. We offer a supportive part-time schedule with growth potential within one of the world's leading financial institutions. Join us to build your career in financial services, where your bilingual skills and passion for service can make a real impact on the Louisville community. Competitive benefits and professional development opportunities await those ready to advance with Chase.

Key Responsibilities

• Greet and assist clients in a welcoming manner, providing exceptional hospitality and personalized service in both English and Spanish
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Educate clients on JPMorgan Chase products such as checking/savings accounts, credit cards, and digital banking tools
• Identify opportunities to refer clients to appropriate Chase financial specialists for more complex needs
• Maintain compliance with all federal and state banking regulations, including anti-money laundering protocols
• Resolve customer inquiries and complaints promptly to ensure high satisfaction levels
• Collaborate with branch team to support daily operations and achieve sales goals
• Utilize Chase technology platforms to manage client accounts and transactions securely
• Promote a safe and inclusive branch environment while upholding JPMorgan Chase's brand standards

Required Qualifications

• High school diploma or equivalent required
• Bilingual proficiency in English and Spanish (both written and verbal) is mandatory
• At least one year of customer service experience in a retail or financial services environment
• Ability to work 30 hours per week, including flexible shifts that may involve evenings and weekends
• Strong understanding of basic banking products and services
• Must be authorized to work in the United States without sponsorship
• Successful completion of background check and any required regulatory exams

Preferred Qualifications

• Associate's or Bachelor's degree in finance, business, or a related field
• Previous experience in a banking or financial institution
• Familiarity with JPMorgan Chase systems and processes
• Experience handling cash transactions and resolving customer disputes
• Certification in financial services, such as a banking operations credential

Required Skills

• Excellent customer service and interpersonal communication
• Bilingual fluency in English and Spanish
• Attention to detail for accurate transaction processing
• Proficiency in Microsoft Office and basic computer systems
• Knowledge of banking regulations and compliance standards
• Strong problem-solving and conflict resolution abilities
• Time management and multitasking in a fast-paced environment
• Sales acumen for identifying client needs
• Team collaboration and adaptability
• Basic financial literacy and product knowledge
• Cash handling and reconciliation skills
• Digital banking tool proficiency
• Empathy and hospitality mindset
• Regulatory awareness in financial services

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee Stock Purchase Plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs and gym membership discounts
• Access to financial wellness resources and employee assistance programs
• Part-time flexible scheduling with opportunities for growth within Chase

JP Morgan Chase is an equal opportunity employer.