Part Time (30 Hours) Associate Banker, MLK Plaza Branch, Saint Louis, MO

Location: St Louis, MO, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive, and we believe in the power of hospitality to build lasting client relationships. As a Part Time (30 Hours) Associate Banker at our MLK Plaza Branch in Saint Louis, MO, you will play a vital role in delivering exceptional client care while supporting the branch's operations. This position is ideal for individuals passionate about financial services and eager to contribute to a dynamic team in a community-focused location. You will handle day-to-day banking transactions, assist with account management, and promote JPMorgan Chase's wide array of products, all while embodying our core values of integrity, excellence, and respect. Your primary responsibilities will include greeting clients with warmth, processing transactions efficiently, and identifying opportunities to recommend tailored financial solutions such as savings accounts, credit products, or digital banking tools. In the fast-paced environment of a retail branch, you will resolve inquiries, ensure compliance with federal regulations, and collaborate with colleagues to meet sales targets and enhance client satisfaction. This role requires a strong customer-centric approach, as you will be the first point of contact for many clients visiting the MLK Plaza Branch, helping them navigate their financial needs in a supportive and welcoming manner. JPMorgan Chase offers robust professional development opportunities, including training on our proprietary systems and industry best practices, to help you grow within the financial services sector. As a part-time associate, you will enjoy competitive compensation, flexible scheduling around 30 hours per week (including some evenings and weekends), and access to our comprehensive benefits package. Join us at the MLK Plaza Branch and be part of a team dedicated to empowering the Saint Louis community through innovative banking solutions and unwavering client advocacy.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the MLK Plaza Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients in opening and maintaining personal and business accounts, explaining features and benefits
• Identify client needs and recommend appropriate JPMorgan Chase products such as checking, savings, credit cards, and loans
• Resolve customer inquiries and issues promptly, escalating complex matters to senior bankers when necessary
• Maintain compliance with all regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Support branch operations by balancing cash drawers, preparing daily reports, and ensuring a clean and welcoming environment
• Collaborate with team members to achieve branch sales goals and foster a positive team culture
• Educate clients on digital banking tools to promote self-service options and improve satisfaction
• Participate in community outreach events at the MLK Plaza Branch to build local relationships and promote JPMorgan Chase services

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least one year of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to work 30 hours per week, including evenings and weekends as needed
• Excellent communication and interpersonal skills
• Proficiency in basic computer applications and banking software
• Must be authorized to work in the United States

Preferred Qualifications

• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish or another language spoken in the St. Louis community
• Knowledge of JPMorgan Chase products and compliance standards
• Experience with sales or relationship-building in a client-facing role
• Certification in financial services or customer service

Required Skills

• Customer service excellence
• Transaction processing accuracy
• Product knowledge in banking and financial services
• Communication and active listening
• Problem-solving and conflict resolution
• Sales and relationship-building
• Attention to detail
• Time management and multitasking
• Compliance and regulatory adherence
• Team collaboration
• Basic financial literacy
• Proficiency in Microsoft Office and banking systems
• Adaptability to a fast-paced environment
• Cultural sensitivity and inclusivity
• Digital tool proficiency for client education

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and financial wellness programs
• Access to on-site fitness centers and wellness initiatives
• Discounts on JPMorgan Chase products and services
• Career growth opportunities through internal training and mentorship programs

JP Morgan Chase is an equal opportunity employer.