Part Time (30 Hours) Associate Banker, Monroe NY Branch, Monroe, NY

Location: Monroe, NY, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive, and we believe in the power of exceptional client experiences. As a Part Time (30 Hours) Associate Banker at our Monroe, NY Branch, you will play a vital role in delivering our brand of hospitality and personalized financial guidance. In this customer-facing position, you will support clients in their everyday banking needs while embodying the Chase promise of 'How Can We Help?' This role is ideal for motivated individuals passionate about financial services and building lasting relationships in the vibrant Monroe community. Your day-to-day responsibilities will include processing a variety of transactions with precision, from deposits and withdrawals to account inquiries, all while ensuring compliance with federal regulations and internal policies. You will actively listen to client needs, recommend appropriate JPMorgan Chase solutions such as our award-winning digital tools or credit products, and collaborate with branch colleagues to exceed service standards. With a focus on accuracy and efficiency, you will balance cash drawers, maintain secure records, and contribute to a welcoming branch atmosphere that reflects our commitment to community engagement in Monroe, NY. We value growth and offer robust training to help you succeed in the dynamic financial services industry. This part-time opportunity provides a pathway to full-time roles within JPMorgan Chase, one of the world's leading financial institutions, where you can advance your career while enjoying competitive benefits tailored to part-time associates. Join us to make a meaningful impact on clients' financial journeys and be part of a team dedicated to innovation and integrity.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Monroe, NY branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and inquiries about JPMorgan Chase products like checking, savings, and credit cards
• Identify client needs and refer opportunities for wealth management, lending, or investment services to branch specialists
• Maintain compliance with all regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Balance cash drawers and reconcile transactions at the end of each shift to ensure financial accuracy
• Support branch operations by preparing reports, organizing client documentation, and maintaining a clean, welcoming environment
• Collaborate with team members to achieve branch goals for customer satisfaction and sales targets
• Educate clients on digital banking tools, such as the Chase Mobile app, to promote self-service options
• Handle customer escalations professionally, resolving issues to uphold JPMorgan Chase's reputation for client care

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including evenings and weekends as needed
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Office Suite and basic computer literacy
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Prior experience in a banking or financial institution
• Bilingual proficiency, particularly in Spanish, given the diverse community in Monroe, NY
• Knowledge of JPMorgan Chase products and compliance standards
• Experience with teller operations or cash handling
• Customer relationship management (CRM) software experience

Required Skills

• Customer service orientation with a focus on hospitality
• Attention to detail for accurate transaction processing
• Basic financial literacy and knowledge of banking regulations
• Proficiency in banking software and transaction systems
• Strong interpersonal and active listening skills
• Problem-solving abilities for handling client inquiries
• Time management to juggle multiple tasks in a fast-paced environment
• Team collaboration and adaptability
• Digital savvy for assisting with online and mobile banking
• Cash handling and reconciliation expertise
• Compliance awareness in financial services
• Sales acumen for identifying client opportunities
• Multitasking under pressure
• Empathy and patience in client interactions
• Organizational skills for maintaining records

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time roles)
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs including gym memberships and mental health support
• Part-time flexible scheduling with opportunities for full-time advancement
• Access to Chase employee discounts on financial products and services

JP Morgan Chase is an equal opportunity employer.