Part Time (30 Hours) Associate Banker, (New Build) Trussville Branch, Birmingham, AL

Location: Birmingham, AL, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating meaningful connections with our clients while delivering unparalleled hospitality in every interaction. As a Part-Time Associate Banker at our new Trussville Branch in Birmingham, AL, you will play a vital role in welcoming clients to this state-of-the-art facility and supporting their financial journeys. Working 30 hours per week, you will embody our client-first culture by handling everyday banking needs, promoting innovative digital solutions, and fostering trust in the JPMorgan Chase brand. This position offers an exciting opportunity to join a dynamic team in a growing market, contributing to the branch's success from day one in the vibrant Birmingham community. Your primary focus will be on providing top-tier service through accurate transaction processing, account management, and personalized advice on products like Chase checking accounts, savings options, and mobile banking apps. You will actively listen to client needs, identify opportunities for deeper relationships, and collaborate with colleagues to refer complex matters to specialists in wealth management or lending. Compliance is key; you will adhere to all federal and state regulations, ensuring secure and ethical operations. In this role, you will also assist with branch maintenance, cash balancing, and community engagement initiatives that strengthen our local presence in Trussville and surrounding areas. JPMorgan Chase values professional growth and offers robust training programs to help you excel in the financial services industry. As part of our global team, you will benefit from a supportive environment that encourages innovation and inclusivity. If you are passionate about client care, eager to learn about cutting-edge banking technologies, and ready to contribute to a new branch launch, this position is an ideal entry point into a rewarding career at one of the world's leading financial institutions. Join us in redefining banking for the Birmingham community.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the new Trussville Branch
• Process routine banking transactions including deposits, withdrawals, and account openings with accuracy and efficiency
• Educate clients on JPMorgan Chase's suite of personal banking products, such as checking, savings, and credit cards
• Identify client needs and refer opportunities to branch bankers or specialists for investment or lending solutions
• Maintain compliance with all regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Assist with branch operations, including cash handling, vault management, and end-of-day reconciliations
• Promote digital banking tools to encourage seamless client interactions via Chase Mobile app and online platforms
• Collaborate with team members to support branch goals and contribute to a positive, inclusive work environment
• Handle client inquiries and resolve issues promptly to uphold JPMorgan Chase's reputation for client-centric service
• Participate in community outreach events to build local relationships in the Birmingham area

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including weekends and holidays as needed
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and basic computer literacy
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Prior experience in a banking or financial institution
• Bilingual proficiency in English and Spanish or another language spoken in the Birmingham community
• Knowledge of JPMorgan Chase products and digital banking platforms
• Experience with sales or relationship-building in a customer-facing role
• Certification in financial services or customer service (e.g., NMLS registration if applicable)

Required Skills

• Customer service excellence
• Transaction processing accuracy
• Product knowledge in banking services
• Sales and referral techniques
• Regulatory compliance awareness
• Cash handling and reconciliation
• Digital banking proficiency
• Interpersonal communication
• Problem-solving and conflict resolution
• Team collaboration
• Time management in a fast-paced environment
• Attention to detail
• Adaptability to new branch operations
• Basic financial literacy
• Hospitality and client empathy

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Part-time employee stock purchase plan and financial wellness programs
• Access to tuition reimbursement for professional development
• Employee assistance program for personal and family support
• Discounts on JPMorgan Chase products and services
• Opportunities for career growth within the global JPMorgan Chase organization

JP Morgan Chase is an equal opportunity employer.