Part Time (30 Hours) Associate Banker, Northampton Branch, Northampton, MA

Location: Northampton, MA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive, and we believe in the power of hospitality to build lasting client relationships. As a Part Time (30 Hours) Associate Banker at our Northampton Branch in Northampton, MA, you will play a pivotal role in delivering exceptional client care while supporting the branch's operational and sales objectives. This position is ideal for motivated individuals passionate about financial services, offering a dynamic entry point into one of the world's leading financial institutions. You will embody our core values of integrity, excellence, and community focus, helping clients navigate their banking needs in a welcoming and professional manner. Your day-to-day responsibilities will include processing a variety of banking transactions with precision, such as deposits, withdrawals, and account transfers, while ensuring all activities comply with federal regulations and JPMorgan Chase policies. You will actively engage with clients to uncover opportunities for product recommendations, including our innovative digital banking solutions, Chase credit cards, and personalized lending options tailored to the Northampton community's needs. Collaboration with fellow team members will be key, as you contribute to branch goals, participate in client appreciation events, and maintain a secure, efficient workspace that upholds our high standards of safety and service. We value growth and development at JPMorgan Chase, providing robust training programs to equip you with the skills needed to succeed in the evolving financial services landscape. This part-time role offers flexibility for work-life balance while opening doors to potential full-time opportunities within our extensive network. Join us in Northampton, MA, to make a meaningful impact on clients' financial journeys and advance your career in a supportive, innovative environment that prioritizes your professional and personal success.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Northampton Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Identify client needs and recommend appropriate JPMorgan Chase products such as checking accounts, credit cards, and loans
• Assist with account openings, maintenance, and resolving basic inquiries while adhering to compliance standards
• Collaborate with branch team members to support sales goals and client retention initiatives
• Maintain a clean and organized workspace, ensuring security protocols are followed at all times
• Educate clients on digital banking tools and mobile app features to promote self-service options
• Handle cash responsibly, balancing teller drawers and preparing daily reports
• Participate in branch events and community outreach to build JPMorgan Chase's presence in Northampton, MA
• Escalate complex issues to senior bankers or managers while providing seamless client support

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least one year of customer service or sales experience in a retail or financial services environment
• Strong communication and interpersonal skills to interact effectively with diverse clients
• Ability to work up to 30 hours per week, including evenings and weekends as needed
• Proficiency in basic computer operations and financial software
• Compliance with all regulatory requirements, including background checks and fingerprinting
• Commitment to ethical standards and confidentiality in handling client financial information

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in banking or financial services
• Bilingual proficiency in English and Spanish or another language spoken in the Northampton community
• Familiarity with JPMorgan Chase products and services
• Experience with client relationship management tools

Required Skills

• Customer service excellence
• Sales and relationship building
• Attention to detail in transaction processing
• Basic financial product knowledge
• Proficiency in Microsoft Office and banking software
• Time management and multitasking
• Problem-solving and conflict resolution
• Team collaboration and communication
• Regulatory compliance awareness
• Digital literacy for online banking support
• Cash handling and reconciliation
• Adaptability to fast-paced environments
• Empathy and active listening
• Organizational skills for record-keeping
• Ethical decision-making in financial contexts

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs including gym memberships and mental health support
• Part-time flexible scheduling with opportunities for full-time advancement
• Access to employee assistance programs and financial wellness resources

JP Morgan Chase is an equal opportunity employer.