Part Time (30 Hours) Associate Banker, Railroad and Adams Branch, Saint Helena, CA

Location: Saint Helena, CA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we embody a culture of hospitality and unwavering commitment to client care, and as a Part-Time Associate Banker at our Railroad and Adams Branch in Saint Helena, CA, you will play a pivotal role in delivering that promise. In this 30-hour per week position, you will serve as the friendly face of our branch, assisting clients with everyday banking needs while promoting our comprehensive suite of financial products. From processing transactions to educating clients on innovative digital solutions like the Chase Mobile app, you will help build lasting relationships in the heart of Napa Valley's vibrant community. This role is ideal for detail-oriented individuals passionate about financial services and eager to contribute to a team that values integrity, innovation, and client success. Your day-to-day responsibilities will include handling routine transactions with precision, identifying opportunities to refer clients to specialized services such as mortgages or wealth management, and ensuring all interactions comply with JPMorgan Chase's high standards for security and regulatory adherence. You will collaborate with branch colleagues to meet sales targets and enhance the overall client experience, all while maintaining a welcoming environment that reflects our brand's hospitality ethos. In Saint Helena, where local relationships matter, you will also engage in community outreach to strengthen ties and promote our commitment to economic empowerment. Joining JPMorgan Chase means access to world-class professional development, competitive benefits tailored for part-time associates, and the chance to grow within one of the world's leading financial institutions. We seek motivated team players who thrive in dynamic settings and are dedicated to fostering trust with every client interaction. If you are ready to make a meaningful impact in financial services, apply today to become part of our Saint Helena team.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-first culture
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy
• Assist clients with account openings, maintenance, and inquiries about checking, savings, and credit products
• Identify client needs and refer opportunities for mortgages, investments, or small business services to specialists
• Educate clients on digital banking options, such as Chase Mobile app and online platforms
• Maintain compliance with federal and state banking regulations, including KYC and anti-money laundering protocols
• Support branch operations, including cash handling, vault management, and end-of-day reconciliations
• Collaborate with team members to achieve branch sales goals and enhance client satisfaction
• Resolve client issues promptly and escalate complex matters to senior bankers
• Participate in community events in Saint Helena to build local relationships and promote JPMorgan Chase services

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including some weekends and evenings as needed
• Proficiency in Microsoft Office Suite and basic computer skills
• Valid driver's license and ability to travel within Saint Helena, CA area if required
• Compliance with all regulatory requirements, including background checks

Preferred Qualifications

• Prior experience in a banking or financial institution
• Bilingual skills, particularly Spanish, to serve diverse clients in Saint Helena
• Knowledge of JPMorgan Chase products and digital banking tools
• Experience in sales or relationship management
• Certification in financial services or customer service training

Required Skills

• Customer service excellence
• Attention to detail
• Communication skills (verbal and written)
• Problem-solving abilities
• Time management
• Team collaboration
• Basic financial literacy
• Transaction processing accuracy
• Digital tool proficiency (e.g., banking software)
• Sales and referral techniques
• Regulatory compliance knowledge
• Empathy and relationship building
• Multitasking in a fast-paced environment
• Adaptability to client needs
• Confidentiality handling

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time)
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Access to wellness programs, including gym discounts and mental health support
• Part-time flexible scheduling with opportunities for career growth within JPMorgan Chase
• Discounts on banking products and services for employees and family

JP Morgan Chase is an equal opportunity employer.