Part Time (30 Hours) Associate Banker, Shops at County Center Branch, Manassas, Virginia

Location: Manassas, VA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive and contribute to our mission of powering the progress of individuals and communities. As a Part Time (30 Hours) Associate Banker at our Shops at County Center Branch in Manassas, Virginia, you will play a vital role in delivering the renowned Chase hospitality that sets us apart in the financial services industry. In this client-facing position, you will embody our brand's dedication to exceptional service by assisting customers with everyday banking needs, processing transactions with precision, and building lasting relationships that drive loyalty and referrals. This role is ideal for motivated individuals passionate about finance and customer care, offering a dynamic entry point into one of the world's leading financial institutions. Your day-to-day responsibilities will include greeting clients with warmth, handling deposits, withdrawals, and account inquiries efficiently, and ensuring all interactions align with JPMorgan Chase's high standards for security and compliance. You will leverage your interpersonal skills to identify opportunities for clients to explore additional Chase offerings, such as digital banking solutions or wealth management services, while maintaining the confidentiality and trust integral to our operations. Working in a collaborative branch environment, you will support team initiatives to meet performance goals, including client satisfaction scores and transaction accuracy, all while adhering to federal regulations like the Bank Secrecy Act. JPMorgan Chase values professional growth, and as an Associate Banker, you will receive ongoing training to enhance your financial acumen and career trajectory within our organization. This part-time role provides a flexible schedule suited to balancing other commitments, with potential pathways to full-time positions or specialized roles in retail banking. Join us to make a meaningful impact in the Manassas community, helping clients achieve their financial goals while advancing your own in a supportive, innovative culture that champions diversity, equity, and inclusion.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Shops at County Center Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and basic inquiries about JPMorgan Chase products like checking, savings, and credit cards
• Identify opportunities to refer clients to appropriate Chase financial specialists for investment or lending needs
• Maintain compliance with all regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) protocols
• Balance cash drawers and reconcile daily transactions to ensure financial accuracy
• Collaborate with branch team members to support branch goals and client satisfaction metrics
• Educate clients on digital banking tools, such as the Chase Mobile app, to promote self-service options
• Handle client escalations professionally and resolve issues promptly to uphold Chase's reputation for service excellence

Required Qualifications

• High school diploma or equivalent required
• At least one year of customer service experience in a retail or financial services environment
• Strong cash handling and transaction processing skills
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in basic computer systems and Microsoft Office applications
• Excellent communication skills with a focus on client interaction
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in banking or financial services
• Bilingual proficiency in English and Spanish to serve diverse clients
• Knowledge of JPMorgan Chase products and services
• Experience with teller systems or CRM software

Required Skills

• Customer service orientation
• Attention to detail
• Cash handling proficiency
• Basic financial product knowledge
• Communication skills
• Problem-solving abilities
• Team collaboration
• Time management
• Regulatory compliance awareness
• Digital literacy
• Sales and referral skills
• Multitasking in a fast-paced environment
• Empathy and interpersonal skills
• Adaptability to client needs
• Basic math and numerical accuracy

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee Stock Purchase Plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Access to wellness programs and employee assistance resources
• Part-time flexible scheduling with opportunities for growth into full-time roles
• Discounts on Chase financial products and services

JP Morgan Chase is an equal opportunity employer.