Part Time (30 hours) Associate Banker, Sylmar Branch, Sylmar, CA Bilingual Spanish Required

Location: Sylmar, CA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating inclusive financial solutions that empower communities, and our Sylmar Branch is at the heart of serving the vibrant Los Angeles area. As a Part-Time Associate Banker (30 hours per week), you will play a pivotal role in delivering our commitment to hospitality and client care. In this customer-facing position, you will assist clients with everyday banking needs, process transactions efficiently, and uncover opportunities to connect them with JPMorgan Chase's wide array of products, from checking accounts to investment services. Bilingual Spanish skills are essential to effectively communicate with our diverse clientele in Sylmar, ensuring every interaction is welcoming and accessible. Your day-to-day responsibilities will include greeting clients with genuine enthusiasm, handling deposits, withdrawals, and account inquiries with precision, and referring more complex needs to specialized teams. You will embody our core values of integrity and excellence by maintaining compliance with federal regulations and internal policies while fostering a secure and positive branch environment. Collaboration with fellow team members is key to achieving branch goals, and you will contribute to a culture of continuous improvement through ongoing training on JPMorgan Chase's innovative financial tools and services. This role offers a rewarding entry point into the financial services industry, with opportunities for professional development within one of the world's leading global banks. If you thrive in a dynamic setting where your interpersonal skills and bilingual abilities can make a real difference, join us at the Sylmar Branch to help clients achieve their financial aspirations. We value diversity and are committed to building an inclusive workplace where everyone can succeed.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Sylmar Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients in opening and maintaining personal and business accounts, explaining JPMorgan Chase product options
• Identify client needs and refer opportunities for mortgages, investments, and credit products to specialized teams
• Resolve client inquiries and issues promptly, escalating complex matters to branch leadership
• Maintain compliance with all regulatory requirements and JPMorgan Chase policies
• Support branch operations by balancing cash drawers, preparing reports, and ensuring a secure environment
• Collaborate with team members to achieve branch sales goals and deliver outstanding client service
• Communicate effectively in both English and Spanish to serve the diverse Sylmar community
• Participate in ongoing training to stay updated on banking products and customer service best practices

Required Qualifications

• High school diploma or equivalent required
• Bilingual proficiency in English and Spanish is mandatory
• At least one year of customer service experience in a retail or financial services environment
• Ability to work 30 hours per week, including flexible scheduling to meet branch needs
• Strong understanding of basic banking products and services
• Must be authorized to work in the United States without sponsorship
• Successful completion of background check and pre-employment screening

Preferred Qualifications

• Associate's or Bachelor's degree in finance, business, or related field
• Prior experience in a banking or financial institution
• Familiarity with JPMorgan Chase systems and processes
• Sales experience in a customer-facing role
• Certification in financial services or customer service

Required Skills

• Customer service excellence
• Bilingual communication (English/Spanish)
• Attention to detail
• Basic mathematical and financial literacy
• Transaction processing accuracy
• Sales and referral techniques
• Problem-solving abilities
• Team collaboration
• Time management
• Regulatory compliance knowledge
• Computer proficiency (e.g., banking software, Microsoft Office)
• Interpersonal relationship building
• Adaptability to fast-paced environments
• Conflict resolution
• Hospitality and client-focused mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time roles)
• Employee Stock Purchase Plan for investment in JPMorgan Chase
• Tuition reimbursement and educational assistance programs
• Wellness programs including gym memberships and mental health support
• Part-time flexible scheduling with opportunities for career growth
• Access to employee discounts and financial planning resources

JP Morgan Chase is an equal opportunity employer.