Part Time Associate Banker Austin Northwest (30 Hours)

Location: Austin, TX, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are more than a bank—we are a global leader in financial services, committed to empowering clients to achieve their financial goals. As a Part Time Associate Banker in our Austin Northwest branch, you will play a vital role in delivering our signature hospitality and client care. Working 30 hours per week, you will be the friendly face of Chase, assisting clients with everyday banking needs in a dynamic retail environment. This position offers the opportunity to build meaningful relationships while contributing to the growth of our renowned consumer banking division in the vibrant Austin, Texas community. Your day-to-day responsibilities will include processing transactions with precision, such as deposits, withdrawals, and account openings, while embodying Chase's client-centric approach. You will proactively identify opportunities to enhance clients' financial well-being by recommending tailored products like Chase checking accounts, credit cards, or digital tools. Compliance and security are paramount; you will adhere to all federal regulations and internal standards to protect both clients and the firm. Collaboration with your branch team will ensure seamless operations, from balancing cash drawers to participating in local events that strengthen our community ties in Northwest Austin. We value growth and development at JPMorgan Chase, providing part-time associates with access to robust training programs, career advancement paths, and a supportive culture that fosters innovation in financial services. If you thrive in a role where empathy meets expertise, and you are passionate about helping diverse clients navigate their financial journeys, join us to make a difference. This position not only offers flexible hours but also the chance to be part of a legacy of trust and excellence that defines JPMorgan Chase.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-first philosophy
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy
• Assist clients in opening and maintaining personal and business accounts
• Identify client needs and refer opportunities for additional JPMorgan Chase products like loans or investments
• Maintain compliance with all regulatory requirements and internal policies
• Collaborate with branch team to ensure smooth operations and a positive client experience
• Handle cash and negotiable instruments securely, balancing teller drawers daily
• Educate clients on digital banking tools and mobile app features to enhance their financial journey
• Resolve client inquiries and issues promptly to uphold Chase's reputation for reliability
• Participate in branch events and community outreach in the Austin Northwest area

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least one year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including weekends and evenings as needed
• Must be authorized to work in the United States
• Excellent communication skills with a focus on client interaction
• Proficiency in basic computer applications and point-of-sale systems

Preferred Qualifications

• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish, given the diverse Austin community
• Knowledge of JPMorgan Chase products such as checking, savings, and credit services
• Experience with cash handling and transaction processing
• Certification in financial services or customer service training

Required Skills

• Customer service excellence
• Cash handling and accuracy
• Transaction processing proficiency
• Basic financial product knowledge
• Communication and interpersonal skills
• Problem-solving and conflict resolution
• Attention to detail
• Team collaboration
• Time management in a fast-paced environment
• Regulatory compliance awareness
• Digital literacy for banking software
• Sales and referral techniques
• Multitasking abilities
• Empathy and hospitality mindset
• Adaptability to client needs

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off and holiday pay, prorated for part-time roles
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs including gym discounts and mental health support
• Part-time flexible scheduling with opportunities for full-time advancement
• Access to Chase employee banking perks and financial counseling

JP Morgan Chase is an equal opportunity employer.