Part Time Associate Banker Austin South (30 hours)

Location: Austin, TX, United States

Job Family: Associate Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Part Time Associate Banker for our Austin South branch, where you will play a vital role in delivering our renowned hospitality and client care. As a key member of our retail banking team, you will support clients in the vibrant Austin community by handling daily transactions and fostering long-term relationships. This 30-hour per week position offers the opportunity to contribute to a world-class financial institution while gaining hands-on experience in the dynamic financial services industry. Our Associate Bankers are the face of JP Morgan Chase, embodying our commitment to excellence and helping clients achieve their financial goals in a supportive, inclusive environment. In this role, you will assist clients with a wide range of banking needs, from routine deposits and withdrawals to more complex services like loan applications and investment referrals. You will leverage your customer service skills to identify opportunities for cross-selling JP Morgan Chase products, such as Chase Sapphire credit cards or wealth management solutions, while ensuring every interaction is personalized and efficient. Compliance and accuracy are paramount, so you will adhere to federal regulations and internal protocols to protect client information and maintain the integrity of our operations. Working in the heart of Austin, you will collaborate with a diverse team to create memorable experiences that build trust and loyalty. JP Morgan Chase values professional growth, and as a Part Time Associate Banker, you will have access to training programs, mentorship, and pathways to full-time roles within our global organization. This position is ideal for motivated individuals passionate about finance and client interaction, offering a flexible schedule that fits your lifestyle while contributing to the economic vitality of the Austin area. Join us to be part of a legacy of innovation and service that spans over 200 years, where your efforts directly impact the lives of our clients and the broader community.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience
• Assist clients with everyday banking transactions, including deposits, withdrawals, and account inquiries
• Identify client needs and recommend appropriate JP Morgan Chase products like credit cards, loans, and investment options
• Process loan payments, wire transfers, and other financial services accurately and efficiently
• Maintain compliance with all regulatory requirements and internal policies to ensure secure transactions
• Collaborate with branch team members to achieve sales goals and deliver outstanding client service
• Educate clients on digital banking tools, such as the Chase Mobile app, to promote self-service options
• Handle cash responsibly, balancing teller drawers and resolving discrepancies promptly
• Support branch operations by preparing reports, updating client records, and participating in team meetings
• Contribute to a positive branch atmosphere by upholding JP Morgan Chase's core values of integrity and excellence

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least 1 year of customer service or sales experience in a retail or financial services environment
• Strong communication and interpersonal skills to interact with diverse clients
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in basic computer skills and Microsoft Office applications
• Must be authorized to work in the United States without sponsorship
• Satisfactory background check and compliance with banking regulations

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in a banking or financial institution
• Bilingual proficiency, particularly in Spanish for the Austin market
• Knowledge of financial products such as checking, savings, and credit cards
• Experience with client relationship management software

Required Skills

• Customer service excellence
• Sales and relationship building
• Attention to detail
• Time management and multitasking
• Basic financial literacy
• Proficiency in banking software and POS systems
• Strong verbal and written communication
• Problem-solving and conflict resolution
• Team collaboration
• Adaptability to fast-paced environments
• Knowledge of regulatory compliance (e.g., BSA, AML)
• Digital tool proficiency (e.g., mobile apps, online banking)
• Cash handling accuracy
• Empathy and active listening
• Organizational skills

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee Stock Purchase Plan for investment in JP Morgan Chase
• Tuition reimbursement for professional development and education
• Access to wellness programs, including gym memberships and mental health support
• Part-time employee discounts on financial products and services
• Career growth opportunities within the global JP Morgan Chase network

JP Morgan Chase is an equal opportunity employer.