Part Time Associate Banker Bilingual Spanish and English Required North Central Queens (30 Hours)

Location: Jackson Heights, NY, United States

Job Family: Associate Bankers

About the Role

Join JP Morgan Chase & Co., a leading global financial services firm, as a Part Time Associate Banker in our vibrant Jackson Heights branch in North Central Queens, New York. In this 30-hour per week role, you will play a vital part in delivering our signature hospitality and client-centric care, helping diverse communities in a bilingual environment. As the nation's largest bank, JP Morgan Chase empowers clients to achieve their financial goals through innovative products and personalized service. You will serve as the friendly face of the branch, handling everyday banking needs while fostering long-term relationships with Spanish and English-speaking customers in this bustling neighborhood. Your day-to-day responsibilities will include processing a high volume of teller transactions with precision, assisting with account management, and identifying opportunities to recommend tailored financial solutions like savings accounts, mortgages, or investment options from JP Morgan Chase's robust portfolio. Embracing our commitment to inclusion, you will communicate effectively in both languages to ensure every client feels valued and understood. This position demands a keen eye for detail to maintain compliance with federal banking regulations, while collaborating with your team to drive branch performance and exceed service standards in a dynamic retail banking setting. At JP Morgan Chase, we invest in your growth with comprehensive training, career development programs, and pathways to advancement within our global organization. This part-time role offers flexibility for work-life balance while providing exposure to the financial services industry. If you are passionate about client success, thrive in a multicultural environment, and are eager to contribute to a firm renowned for integrity and innovation, apply today to become part of the JP Morgan Chase family in Jackson Heights.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Jackson Heights branch
• Process teller transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and inquiries in both English and Spanish
• Identify opportunities to refer clients to appropriate JP Morgan Chase products and services, such as checking accounts, credit cards, and loans
• Maintain compliance with all banking regulations, including anti-money laundering (AML) and Know Your Customer (KYC) protocols
• Collaborate with branch team members to support daily operations and achieve sales goals
• Handle cash responsibly, balancing teller drawer at the end of each shift
• Educate clients on digital banking tools to promote self-service options
• Resolve client issues promptly and escalate complex matters to senior staff
• Contribute to a positive branch atmosphere by upholding JP Morgan Chase's brand standards

Required Qualifications

• High school diploma or equivalent required
• Bilingual proficiency in Spanish and English, with the ability to communicate effectively in both languages
• At least one year of customer service experience in a retail or financial services environment
• Availability to work 30 hours per week, including evenings and weekends as needed
• Strong attention to detail and accuracy in handling financial transactions
• Ability to stand for extended periods and perform light lifting in a branch setting
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Previous experience in banking or financial services
• Familiarity with basic banking products and regulations
• Associate's or Bachelor's degree in business, finance, or a related field
• Experience using banking software or point-of-sale systems
• Proven track record in sales or relationship-building roles

Required Skills

• Customer service excellence
• Bilingual communication (Spanish/English)
• Cash handling and transaction processing
• Attention to detail
• Sales and referral techniques
• Problem-solving abilities
• Time management and multitasking
• Knowledge of banking products
• Compliance and regulatory awareness
• Team collaboration
• Digital literacy for banking systems
• Interpersonal relationship building
• Adaptability to fast-paced environments
• Basic financial literacy
• Conflict resolution

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee stock purchase plan for investment in JP Morgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs and gym membership discounts
• Part-time flexible scheduling with opportunities for full-time advancement
• Access to employee assistance programs for personal and financial support

JP Morgan Chase is an equal opportunity employer.