Part Time Associate Banker Chicago Lakeshore South (30 hours)

Location: Chicago, IL, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating meaningful connections with our clients through exceptional hospitality and personalized service. As a Part Time Associate Banker in our Chicago Lakeshore South branch, you will play a vital role in delivering this commitment. Working 30 hours per week, you will assist clients with their everyday banking needs, process transactions efficiently, and introduce them to innovative financial solutions that align with their goals. This position is ideal for individuals passionate about finance and customer care, offering a dynamic environment in one of Chicago's vibrant neighborhoods. Your day-to-day responsibilities will include greeting clients with a welcoming smile, handling deposits, withdrawals, and account openings while ensuring all interactions are secure and compliant with federal regulations. You will leverage your knowledge of JPMorgan Chase's suite of products—from checking accounts and credit cards to digital tools like the Chase Mobile app—to help clients navigate their financial journeys. By identifying referral opportunities, you contribute to the branch's success in meeting sales targets and fostering client loyalty in a competitive financial services landscape. We value growth and development at JPMorgan Chase, providing training programs to enhance your banking expertise and career mobility. Joining our team means becoming part of a global leader in financial services, with access to cutting-edge technology and a supportive culture that prioritizes work-life balance. If you thrive in a client-focused role and are eager to make a difference in the community, apply today to join the Lakeshore South branch and embody our promise of 'How We Do Business' principles.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy
• Assist clients in opening and maintaining personal and business accounts
• Educate clients on JPMorgan Chase's digital banking platforms, mobile apps, and online services
• Identify opportunities to refer clients to appropriate financial products like credit cards, loans, or investment services
• Maintain compliance with all regulatory requirements and internal policies to ensure secure operations
• Collaborate with branch team members to achieve sales and service goals
• Resolve client inquiries and complaints efficiently to build long-term relationships
• Support branch operations by balancing cash drawers and preparing daily reports
• Promote a welcoming environment in the Chicago Lakeshore South branch to embody JPMorgan Chase's brand

Required Qualifications

• High school diploma or equivalent required
• At least one year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including weekends and evenings as needed
• Proficiency in using computer systems and basic office software
• Excellent verbal and written communication skills
• Must be authorized to work in the United States

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in a banking or financial institution
• Bilingual proficiency, particularly in Spanish, to serve diverse Chicago communities
• Familiarity with JPMorgan Chase products and digital banking tools
• Experience handling cash transactions and resolving customer disputes

Required Skills

• Customer service excellence
• Attention to detail
• Cash handling accuracy
• Basic financial product knowledge
• Digital literacy and tech-savviness
• Problem-solving abilities
• Team collaboration
• Time management
• Regulatory compliance awareness
• Sales and referral skills
• Interpersonal communication
• Multitasking in a fast-paced environment
• Conflict resolution
• Adaptability to client needs
• Knowledge of banking software and tools

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs and gym membership discounts
• Access to employee assistance programs for personal and financial support
• Part-time flexible scheduling with opportunities for full-time advancement

JP Morgan Chase is an equal opportunity employer.