Part Time Associate Banker Detroit Metro East (30 hours)

Location: Sterling Heights, MI, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive and contribute to our mission of powering the progress that matters. As a Part Time Associate Banker in our Detroit Metro East branch in Sterling Heights, MI, you will play a vital role in delivering the renowned Chase hospitality to our clients. Working 30 hours per week, you will be the friendly face of the bank, assisting with daily transactions, providing personalized advice on banking solutions, and building lasting relationships that embody our client-centric values. This position is ideal for motivated individuals passionate about financial services and eager to grow within a global leader like JPMorgan Chase. Your day-to-day responsibilities will include greeting clients with warmth, processing deposits, withdrawals, and other transactions with precision using our state-of-the-art systems, and identifying opportunities to introduce them to Chase's innovative products such as checking accounts, credit cards, and digital banking tools. You will educate clients on how to leverage our mobile app and online platforms for seamless banking, while ensuring all interactions comply with federal regulations and Chase's high standards of integrity. Collaboration with your branch team will be key to creating an exceptional client experience and supporting community initiatives in the Sterling Heights area. We value associates who bring enthusiasm, reliability, and a commitment to excellence. In return, JPMorgan Chase offers robust benefits tailored to part-time employees, including competitive pay, health coverage options, and pathways for career advancement through our world-class training programs. Join us to make a meaningful impact in the financial lives of our clients while advancing your own professional journey in the dynamic world of banking.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-first culture
• Assist clients with everyday banking needs, including deposits, withdrawals, and account inquiries
• Process transactions accurately and efficiently using Chase banking systems
• Identify opportunities to recommend appropriate Chase financial products and services
• Educate clients on digital banking options to enhance their experience
• Maintain compliance with all regulatory requirements and internal policies
• Collaborate with branch team to ensure smooth operations and client satisfaction
• Handle customer escalations professionally and resolve issues promptly
• Support branch goals by participating in community outreach in Sterling Heights, MI

Required Qualifications

• High school diploma or equivalent required; college degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong communication and interpersonal skills to engage with diverse clients
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in basic computer operations and banking software
• Knowledge of banking products and services, or willingness to learn
• Must be authorized to work in the United States and pass background checks

Preferred Qualifications

• Previous experience in a banking or financial institution
• Bilingual skills, particularly in languages spoken in the Detroit Metro East community
• Familiarity with JPMorgan Chase products and digital banking tools
• Experience handling cash transactions and resolving customer inquiries
• Certification in financial services or customer service training

Required Skills

• Customer service excellence
• Active listening and empathy
• Attention to detail for transaction accuracy
• Basic financial literacy
• Proficiency in Microsoft Office and banking software
• Problem-solving and conflict resolution
• Time management in a fast-paced environment
• Team collaboration and adaptability
• Knowledge of banking regulations
• Digital tool navigation (e.g., online banking apps)
• Sales and referral skills
• Multitasking abilities
• Cultural sensitivity for diverse client base
• Data entry and record-keeping
• Stress management under pressure

Benefits

• Competitive hourly pay with opportunities for performance-based incentives
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Access to tuition reimbursement and educational assistance programs
• Employee stock purchase plan and financial wellness resources
• Professional development opportunities through JPMorgan Chase's learning platforms
• Part-time flexible scheduling with potential for full-time advancement

JP Morgan Chase is an equal opportunity employer.