Part Time Associate Banker Diablo Hills (30 Hours)

Location: Walnut Creek, CA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive, and we believe in the power of our people to drive innovation in the financial services industry. As a Part Time Associate Banker at our Diablo Hills branch in Walnut Creek, CA, you will play a vital role in delivering our signature hospitality and client-centric care. Working 30 hours per week, you will serve as the friendly face of the bank, assisting clients with everyday banking needs while embodying our core values of integrity, excellence, and community impact. This position offers a dynamic entry point into the world of banking, with opportunities to grow within one of the world's leading financial institutions. Your day-to-day responsibilities will include processing a variety of teller transactions with precision, such as deposits, withdrawals, and transfers, while ensuring all interactions are handled with warmth and efficiency. You will actively listen to client needs, provide tailored advice on JPMorgan Chase products like Chase Sapphire checking accounts or credit solutions, and refer opportunities to specialized teams for mortgages or investments. Compliance is key; you will adhere to federal regulations, maintain accurate records, and contribute to a secure banking environment. Collaboration with your branch team will be essential to meet sales targets and enhance the overall client experience in our vibrant Walnut Creek community. We value work-life balance and professional development, offering part-time flexibility alongside robust training programs to build your banking expertise. Joining JPMorgan Chase means becoming part of a global network that supports your career aspirations, from skill-building workshops to pathways for advancement into full-time roles or specialized financial services positions. If you are passionate about helping people achieve their financial goals and ready to contribute to a legacy of trust and innovation, apply today to join our Diablo Hills team.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Diablo Hills branch
• Process teller transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and basic financial inquiries
• Identify opportunities to refer clients to appropriate JPMorgan Chase products like checking accounts, credit cards, or investment services
• Maintain compliance with all banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Balance cash drawers and reconcile daily transactions to ensure financial accuracy
• Collaborate with branch team to support sales goals and client retention initiatives
• Educate clients on digital banking tools, such as the Chase Mobile app, to promote self-service options
• Handle escalated customer issues with empathy and professionalism
• Participate in branch events and community outreach to build JPMorgan Chase's local presence in Walnut Creek

Required Qualifications

• High school diploma or equivalent required
• At least one year of customer service experience in a retail or financial services environment
• Strong cash handling and transaction processing skills
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in basic computer systems and Microsoft Office applications
• Valid driver's license and ability to travel to the Walnut Creek branch
• Compliance with all regulatory requirements, including background checks

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in banking or financial services
• Bilingual proficiency in English and Spanish to serve diverse clients
• Knowledge of JPMorgan Chase products and services
• Experience with sales or relationship-building in a client-facing role

Required Skills

• Customer service excellence
• Cash handling and accuracy
• Attention to detail
• Communication skills (verbal and written)
• Problem-solving abilities
• Team collaboration
• Time management
• Basic financial knowledge
• Sales and referral techniques
• Regulatory compliance awareness
• Computer literacy (e.g., banking software, MS Office)
• Empathy and interpersonal skills
• Adaptability to fast-paced environments
• Multitasking proficiency
• Digital tool proficiency (e.g., mobile banking apps)

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time)
• Employee stock purchase plan for JPMorgan Chase shares
• Tuition reimbursement for professional development and education
• Access to wellness programs, including gym discounts and mental health resources
• Part-time flexible scheduling with opportunities for full-time advancement
• JPMorgan Chase Foundation volunteer opportunities and charitable matching

JP Morgan Chase is an equal opportunity employer.