Part Time Associate Banker Houston Gulf Coast (30 hours)

Location: Houston, TX, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating meaningful connections with our clients through exceptional hospitality and personalized care. As a Part Time Associate Banker in our Houston Gulf Coast branch, you will play a vital role in delivering this commitment. Working 30 hours per week, you will support clients in navigating their financial journeys, from routine transactions to discovering innovative banking solutions. Our Associate Bankers are the face of the branch, embodying our core values of integrity, excellence, and community focus in the dynamic Houston market. Your day-to-day responsibilities will include greeting clients with warmth, processing deposits and withdrawals with precision, and educating them on JPMorgan Chase's suite of products, such as Chase Sapphire banking and digital tools like the Chase Mobile app. You will identify opportunities to enhance client relationships by recommending tailored solutions that meet their unique needs, all while ensuring compliance with regulatory standards and internal policies. Collaboration with your team is key to fostering a supportive branch environment that drives client satisfaction and branch performance. We value growth and development at JPMorgan Chase, offering part-time associates access to robust training programs, career advancement paths, and a culture that prioritizes work-life balance. If you are passionate about financial services, thrive in client-facing roles, and are eager to contribute to a leading global institution, join us in Houston to make a difference in the lives of our clients.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Houston Gulf Coast branch
• Assist clients with everyday banking needs, including deposits, withdrawals, and account inquiries
• Process transactions accurately and efficiently while adhering to JPMorgan Chase's compliance and security protocols
• Identify client needs and recommend appropriate JPMorgan Chase products like checking accounts, credit cards, or investment options
• Educate clients on digital banking tools, such as the Chase Mobile app, to promote self-service options
• Maintain a clean and organized branch environment to uphold our commitment to client care
• Collaborate with branch team members to achieve sales goals and deliver seamless service
• Resolve client issues promptly, escalating complex matters to senior bankers when necessary
• Ensure all interactions comply with federal regulations and JPMorgan Chase policies
• Participate in ongoing training to stay updated on banking trends and product offerings

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in Microsoft Office Suite and basic computer literacy
• Excellent verbal and written communication skills
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Prior experience in a banking or financial institution
• Bilingual proficiency in English and Spanish, given the diverse Houston community
• Knowledge of JPMorgan Chase's digital banking platforms
• Experience handling cash transactions and balancing procedures
• Certification in financial services or customer service training

Required Skills

• Customer service excellence
• Attention to detail
• Cash handling accuracy
• Sales and relationship-building
• Problem-solving abilities
• Time management
• Team collaboration
• Basic financial knowledge
• Digital tool proficiency
• Communication skills
• Adaptability to fast-paced environments
• Compliance awareness
• Empathy and hospitality
• Multitasking
• Conflict resolution

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time)
• Access to employee stock purchase plan and financial wellness programs
• Tuition reimbursement for professional development and education
• Discounts on JPMorgan Chase products and services
• Wellness programs including gym memberships and mental health support
• Part-time flexible scheduling with opportunities for career growth within the firm

JP Morgan Chase is an equal opportunity employer.