Part Time Associate Banker Monmouth County (30 hours)

Location: Freehold, NJ, United States

Job Family: Associate Bankers

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. As a Part Time Associate Banker in our Freehold, NJ branch serving Monmouth County, you will play a vital role in delivering the renowned Chase hospitality and client care that sets us apart in the financial services industry. In this 30-hour per week position, you will engage directly with diverse clients, helping them achieve their financial goals through personalized service and innovative banking solutions. Our Associate Bankers are the face of Chase, embodying our commitment to integrity, innovation, and community impact while supporting the branch's operational excellence. Your day-to-day responsibilities will include processing transactions with precision, educating clients on products like Chase checking accounts, credit cards, and digital tools, and identifying opportunities to connect them with specialized services such as investment advice or home lending. You will navigate a dynamic environment, resolving inquiries efficiently while adhering to strict compliance standards, including federal banking regulations. Collaboration with fellow team members will be key to fostering a welcoming branch atmosphere and driving client satisfaction metrics that reflect JPMorgan Chase's high standards. We seek passionate individuals who thrive in client-facing roles and are eager to grow within one of the world's most admired financial institutions. This part-time role offers a flexible schedule ideal for balancing other commitments, with pathways to full-time opportunities and career advancement through Chase's robust development programs. Join us in Monmouth County to make a meaningful difference in clients' financial lives while contributing to JPMorgan Chase's legacy of excellence.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-centric culture
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients in opening new accounts, applying for loans, and explaining financial products tailored to their needs
• Identify opportunities to refer clients to specialized Chase services like wealth management or mortgage options
• Maintain compliance with all regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) protocols
• Resolve client inquiries and issues promptly to ensure high satisfaction levels
• Collaborate with branch team members to support daily operations and sales goals
• Educate clients on digital banking tools, such as the Chase Mobile app, to enhance their financial experience
• Handle cash and secure assets responsibly, adhering to Chase's security standards
• Contribute to a positive branch atmosphere by upholding JPMorgan Chase's values of integrity and innovation

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in Microsoft Office Suite and basic computer literacy
• Excellent verbal and written communication skills
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Prior experience in a banking or financial institution
• Bilingual proficiency in English and Spanish, given the diverse community in Monmouth County
• Knowledge of JPMorgan Chase products such as checking, savings, and credit cards
• Experience with teller operations or cash handling
• Customer relationship management (CRM) software experience

Required Skills

• Customer service excellence
• Attention to detail
• Cash handling accuracy
• Basic financial product knowledge
• Regulatory compliance awareness
• Interpersonal communication
• Problem-solving abilities
• Time management
• Team collaboration
• Digital literacy (e.g., online banking platforms)
• Sales and referral skills
• Multitasking in a fast-paced environment
• Adaptability to client needs
• Ethical decision-making
• Active listening

Benefits

• Competitive hourly pay with opportunities for performance-based incentives
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time)
• Access to tuition reimbursement and educational assistance programs
• Employee stock purchase plan and financial wellness resources
• Discounts on Chase financial products and services
• Professional development opportunities through JPMorgan Chase's learning platforms

JP Morgan Chase is an equal opportunity employer.