Part Time Associate Banker North San Jose (30 hours)

Location: Santa Clara, CA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where our Part Time Associate Bankers play a pivotal role in delivering superior client experiences. In this 30-hour per week position at our North San Jose branch in Santa Clara, CA, you will serve as the first point of contact for clients, embodying our core values of hospitality and client care. As an Associate Banker, you will handle everyday banking transactions, provide personalized advice on financial products, and help clients navigate our wide array of services, from checking and savings accounts to credit solutions and wealth management referrals. This role is ideal for motivated individuals passionate about finance and building lasting client relationships in a dynamic retail banking setting. Your day-to-day responsibilities will include processing deposits, withdrawals, and other transactions with precision while identifying opportunities to deepen client relationships through targeted product recommendations. You will collaborate with a supportive team to meet branch goals, promote digital banking innovations, and ensure all interactions comply with regulatory standards. At JPMorgan Chase, we value diversity and inclusion, and as an Associate Banker, you will contribute to creating a welcoming atmosphere that reflects our global brand's commitment to excellence in the financial services industry. We offer robust professional development opportunities, including training on JPMorgan Chase's proprietary systems and pathways to advance within our organization. Join us to leverage your customer-facing skills in a part-time capacity that fits your lifestyle while making a meaningful impact on clients' financial journeys in the vibrant Santa Clara community.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the North San Jose branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Identify client needs and recommend appropriate JPMorgan Chase products such as checking accounts, credit cards, and investment options
• Assist with account openings, maintenance, and resolving basic inquiries while adhering to compliance standards
• Promote digital banking tools to encourage seamless client interactions and self-service options
• Collaborate with branch team members to achieve sales goals and deliver outstanding service
• Maintain a clean and organized workspace while ensuring security protocols are followed
• Handle cash responsibly and balance teller drawer at the end of each shift
• Refer complex issues to senior bankers or specialists for resolution
• Participate in ongoing training to stay updated on JPMorgan Chase policies and financial products

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least 1 year of customer service or sales experience in a retail or financial services environment
• Ability to work 30 hours per week, including evenings, weekends, and holidays as needed
• Strong communication skills with the ability to build rapport with diverse clients
• Proficiency in basic computer operations and financial software
• Must be authorized to work in the United States without sponsorship
• Satisfactory background check and credit history

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in banking or financial services
• Bilingual proficiency, particularly in Spanish or other languages common in the Santa Clara area
• Knowledge of JPMorgan Chase products and services
• Experience with client relationship management systems

Required Skills

• Customer service excellence
• Sales and relationship building
• Attention to detail
• Time management
• Basic financial knowledge
• Computer literacy
• Problem-solving
• Team collaboration
• Compliance awareness
• Multitasking in a fast-paced environment
• Active listening
• Adaptability to client needs
• Cash handling accuracy
• Digital tool proficiency
• Interpersonal communication

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee Stock Purchase Plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs and gym membership discounts
• Access to employee assistance programs for personal and financial support
• Part-time flexible scheduling with opportunities for full-time advancement

JP Morgan Chase is an equal opportunity employer.