Part Time Associate Banker Palo Alto (30 Hours)

Location: Redwood City, CA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating meaningful connections with our clients through unparalleled hospitality and expert financial guidance. As a Part Time Associate Banker in our Redwood City branch serving the Palo Alto area, you will play a vital role in delivering exceptional client experiences. Working 30 hours per week, you will support the branch team in providing seamless banking services, from everyday transactions to personalized product recommendations. Our Associate Bankers are the face of Chase, embodying our commitment to innovation and client-centric solutions in the dynamic financial services industry. This position offers a rewarding opportunity to build your career in banking while contributing to the success of one of the world's leading financial institutions. Your day-to-day responsibilities will include greeting clients with warmth, processing a variety of teller transactions with precision, and assisting with account openings and inquiries. You will leverage your knowledge of JPMorgan Chase's diverse offerings—such as Chase checking accounts, savings plans, credit cards, and digital tools—to help clients achieve their financial goals. By identifying referral opportunities, you will connect clients to specialized services like wealth management or mortgage solutions, driving branch performance and client loyalty. Compliance and security are paramount, so you will adhere to all regulatory standards to ensure a safe and trustworthy banking environment. We value associates who thrive in a collaborative, fast-paced setting and are passionate about client care. This part-time role provides flexibility while opening doors to full-time positions and professional growth within JPMorgan Chase. Join us to be part of a team that empowers clients and communities in the heart of Silicon Valley, where innovation meets tradition in financial services.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Redwood City branch
• Process teller transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients in opening new accounts and explaining JPMorgan Chase banking products tailored to their needs
• Identify opportunities to refer clients to appropriate financial advisors or specialized services within JPMorgan Chase
• Maintain compliance with all federal and state banking regulations, including anti-money laundering protocols
• Handle client inquiries via phone, email, or in-person, resolving issues promptly to uphold service standards
• Support branch operations by balancing cash drawers, preparing reports, and maintaining a clean and welcoming environment
• Promote digital banking solutions to encourage seamless client experiences with Chase mobile apps and online platforms
• Collaborate with team members to achieve branch goals in client satisfaction and sales metrics
• Participate in ongoing training to stay updated on JPMorgan Chase policies and industry best practices

Required Qualifications

• High school diploma or equivalent required; college degree preferred
• At least one year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including weekends and evenings as needed
• Excellent communication skills with a focus on client hospitality
• Proficiency in handling cash transactions and basic computer systems
• Compliance with all regulatory requirements in the financial services industry

Preferred Qualifications

• Prior experience in a banking or financial institution
• Bilingual skills, particularly Spanish, to serve diverse clients in the Palo Alto area
• Knowledge of JPMorgan Chase products such as checking, savings, and credit services
• Experience with sales targets in a customer-facing role
• Familiarity with digital banking tools and mobile applications

Required Skills

• Customer service excellence
• Cash handling and transaction processing
• Knowledge of banking regulations
• Sales and referral techniques
• Proficiency in Microsoft Office and banking software
• Strong verbal and written communication
• Problem-solving and conflict resolution
• Attention to detail and accuracy
• Team collaboration and adaptability
• Digital literacy for online banking tools
• Time management in a fast-paced environment
• Empathy and active listening
• Basic financial advisory skills
• Multitasking abilities
• Compliance awareness in financial services

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs and gym membership discounts
• Part-time flexible scheduling with opportunities for full-time advancement
• Access to employee assistance programs for financial and personal support

JP Morgan Chase is an equal opportunity employer.