Part Time Associate Banker Santa Monica (30 Hours)

Location: Los Angeles, CA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are more than a bank—we are a global leader in financial services, committed to helping clients achieve their financial goals with integrity and innovation. As a Part Time Associate Banker in our Santa Monica branch (30 hours per week), you will play a vital role in delivering the renowned hospitality that defines our client experience. Located in the vibrant Los Angeles area, this position offers the opportunity to engage with a diverse clientele while supporting everyday banking needs in a dynamic retail environment. You will embody our core values of doing the right thing, putting clients first, and working as a team to drive success. Your primary focus will be on providing personalized service, processing transactions efficiently, and educating clients on JPMorgan Chase's comprehensive offerings, from checking and savings accounts to digital tools like our award-winning Chase Mobile app. In this role, you will handle routine operations such as deposits, withdrawals, and account openings while identifying opportunities to connect clients with specialized services like credit cards, mortgages, or investment advice. Compliance and security are paramount, so you will adhere to all federal regulations, ensuring every interaction upholds our commitment to trust and reliability in the financial services industry. We value growth and development, offering part-time associates pathways to full-time roles and professional training through JPMorgan Chase's renowned learning programs. This position is ideal for motivated individuals passionate about finance and customer care, with flexible scheduling to balance work and life in sunny Santa Monica. Join a team that powers the world's leading financial institution and make a meaningful impact on clients' lives every day.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Santa Monica branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients in opening new accounts, applying for loans, and utilizing JPMorgan Chase's suite of financial products
• Educate clients on digital banking tools, mobile apps, and online services to promote self-service options
• Identify client needs and refer opportunities to specialized teams for wealth management or investment advice
• Maintain compliance with all regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with branch team to achieve sales goals and deliver outstanding client satisfaction scores
• Handle customer inquiries and resolve issues promptly to uphold JPMorgan Chase's reputation for reliability
• Support branch operations by balancing cash drawers, preparing reports, and ensuring a secure environment

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including weekends and holidays as needed
• Must be authorized to work in the United States
• Successful completion of background check and pre-employment screening
• Excellent communication skills with a focus on client hospitality

Preferred Qualifications

• Prior experience in a banking or financial institution
• Bilingual proficiency, particularly in Spanish, given the diverse Santa Monica community
• Knowledge of JPMorgan Chase's digital banking platforms
• Experience handling cash transactions and teller duties
• Certification in financial services or customer service training

Required Skills

• Customer service excellence
• Cash handling and transaction processing
• Knowledge of banking regulations
• Digital literacy with banking software
• Active listening and empathy
• Problem-solving and conflict resolution
• Sales and relationship-building
• Attention to detail and accuracy
• Team collaboration
• Time management in a fast-paced environment
• Basic financial product knowledge
• Multitasking abilities
• Adaptability to client needs
• Proficiency in Microsoft Office and CRM systems
• Commitment to ethical standards

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time roles)
• Employee stock purchase plan for investment in JPMorgan Chase
• Access to tuition reimbursement and educational assistance programs
• Wellness programs including gym memberships and mental health support
• Part-time flexible scheduling with opportunities for career advancement
• Discounts on financial products and services through JPMorgan Chase

JP Morgan Chase is an equal opportunity employer.