Part Time Associate Banker South Valley (30 Hours)

Location: Tempe, AZ, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating meaningful connections with our clients through exceptional hospitality and personalized service. As a Part Time Associate Banker in our South Valley branch in Tempe, AZ, you will play a vital role in delivering this commitment. Working 30 hours per week, you will serve as the friendly face of Chase, assisting clients with everyday banking needs while embodying our core values of integrity, innovation, and inclusion. This position is ideal for individuals passionate about finance and customer care, offering a dynamic entry point into the financial services industry with opportunities for growth within one of the world's leading global financial institutions. Your day-to-day responsibilities will include processing a variety of transactions such as deposits, withdrawals, and payments with precision and speed, ensuring every client interaction is seamless and positive. You will also educate clients on Chase's robust suite of products, from digital banking apps to credit solutions, helping them achieve their financial goals. Compliance is key in our operations, so you will adhere to all federal and state regulations, including those related to fraud prevention and data security. Collaboration with branch teammates will be essential to meet service targets and maintain the high standards that define JPMorgan Chase's reputation in the financial sector. We value diverse perspectives and invest in our associates' success through comprehensive training and development programs. This part-time role not only provides competitive compensation but also opens doors to full-time opportunities and career advancement at JPMorgan Chase. If you thrive in a client-focused environment and are eager to contribute to a team that powers the progress of the financial world, join us in South Valley and help build lasting client relationships that drive our shared success.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-first philosophy
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and basic inquiries about products like checking, savings, and credit cards
• Identify opportunities to refer clients to appropriate Chase financial specialists for more complex needs
• Maintain compliance with all regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) protocols
• Balance cash drawers and reconcile transactions at the end of each shift
• Support branch operations by stocking supplies, organizing materials, and ensuring a clean, welcoming environment
• Educate clients on digital banking tools to enhance their self-service experience
• Collaborate with team members to achieve branch sales and service goals
• Handle escalated client issues with empathy and professionalism

Required Qualifications

• High school diploma or equivalent required
• At least 1 year of customer service experience in a retail or financial services environment
• Strong cash handling and transaction processing skills
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in basic computer systems and Microsoft Office applications
• Excellent communication skills with a focus on client interaction
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Prior experience in banking or financial services
• Bilingual proficiency, particularly in Spanish, given the South Valley location
• Knowledge of JPMorgan Chase products and services
• Experience with teller systems or CRM software

Required Skills

• Customer service excellence
• Cash handling accuracy
• Transaction processing
• Basic financial product knowledge
• Regulatory compliance awareness
• Computer literacy
• Microsoft Office proficiency
• Active listening
• Problem-solving
• Team collaboration
• Time management
• Attention to detail
• Empathy and interpersonal communication
• Sales referral techniques
• Adaptability to fast-paced environments

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee Stock Purchase Plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs and gym membership discounts
• Part-time flexible scheduling with opportunities for full-time advancement
• Access to Chase employee banking perks and financial wellness resources

JP Morgan Chase is an equal opportunity employer.