Part Time Associate Banker Southeast PA (20 Hours)

Location: Villanova, PA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in building lasting relationships with our clients through unparalleled hospitality and personalized service. As a Part Time Associate Banker in our Villanova, PA branch, you will play a vital role in delivering this commitment within a 20-hour weekly schedule. In this dynamic position, you will support clients by handling everyday banking needs, from processing transactions to offering tailored advice on our wide array of financial products, including checking accounts, savings options, and credit solutions. Your ability to create welcoming interactions will help foster trust and loyalty, contributing to the branch's success in the competitive financial services landscape of Southeast Pennsylvania. Key to this role is your dedication to accuracy and efficiency in a high-volume environment. You will manage teller operations, ensure secure cash handling, and adhere strictly to JPMorgan Chase's rigorous compliance standards, including anti-money laundering protocols and data privacy regulations. By actively listening to client needs, you will identify opportunities to cross-sell relevant services, such as our award-winning mobile banking app or investment advisory tools, driving both client satisfaction and branch performance metrics. Collaboration with fellow team members, including full-time bankers and branch managers, will be essential to maintaining seamless operations and upholding our reputation as a leader in financial innovation. JPMorgan Chase offers a supportive culture that values growth and inclusion, providing part-time associates with access to world-class training and development resources. This position is ideal for motivated individuals passionate about finance and customer care, offering a pathway to deeper involvement in the banking industry. Join us in Villanova to make a meaningful impact on clients' financial journeys while benefiting from the stability and prestige of one of the world's largest financial institutions.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy
• Assist clients with account openings, maintenance, and inquiries about JPMorgan Chase products
• Identify opportunities to recommend appropriate financial solutions such as credit cards or investment options
• Maintain compliance with all regulatory requirements and internal policies
• Collaborate with branch team to support sales goals and client retention initiatives
• Handle cash and negotiable instruments securely, balancing teller drawer daily
• Educate clients on digital banking tools and mobile app features to promote self-service options
• Resolve client issues promptly and escalate complex matters to senior bankers
• Contribute to a positive branch atmosphere by upholding JPMorgan Chase's brand standards

Required Qualifications

• High school diploma or equivalent required
• At least one year of customer service experience in a retail or financial services environment
• Strong communication and interpersonal skills
• Ability to work 20 hours per week, including weekends and holidays as needed
• Proficiency in basic computer operations and Microsoft Office applications
• Knowledge of banking products and services
• Must be authorized to work in the United States

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish
• Experience with teller operations or cash handling
• Familiarity with JPMorgan Chase systems and compliance standards

Required Skills

• Customer service excellence
• Attention to detail
• Cash handling proficiency
• Sales and referral skills
• Problem-solving abilities
• Team collaboration
• Time management
• Basic financial literacy
• Regulatory compliance awareness
• Digital tool proficiency
• Interpersonal communication
• Adaptability to fast-paced environments
• Conflict resolution
• Multitasking
• Ethical decision-making

Benefits

• Competitive hourly pay with opportunities for performance-based incentives
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation and holiday benefits prorated for part-time roles
• Access to employee stock purchase plans and financial wellness programs
• Professional development opportunities through JPMorgan Chase's learning academy
• Discounts on banking products and services for employees and family
• Flexible scheduling to support work-life balance in part-time positions

JP Morgan Chase is an equal opportunity employer.