Part Time Associate Banker Upper Manhattan (30 hours)

Location: New York, NY, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating inclusive financial solutions that empower communities, and our Part Time Associate Banker role in Upper Manhattan is at the heart of that mission. As a key member of our branch team, you will deliver world-class hospitality and client care, helping diverse customers in New York achieve their financial goals. Working 30 hours per week, you will support everyday banking needs while promoting our innovative products and digital tools, all while embodying our core values of integrity, excellence, and doing what's right for clients. This position offers a dynamic entry point into the financial services industry, with opportunities to grow within one of the world's leading global financial institutions. Your day-to-day responsibilities will include processing transactions with precision, opening accounts, and providing personalized advice on savings, checking, and lending options tailored to Upper Manhattan's vibrant neighborhoods. You will actively listen to client needs, resolve issues efficiently, and refer complex opportunities to our specialized advisors in wealth management or small business banking. Compliance is paramount; you will adhere to federal regulations like the Bank Secrecy Act and ensure every interaction upholds JPMorgan Chase's commitment to ethical practices. Collaboration with your team will drive branch success, including meeting service targets and participating in local community initiatives to strengthen our presence in the area. We value passion for client success and offer robust support for your professional journey, including training on our cutting-edge Chase technology platforms. This part-time role provides work-life balance while opening doors to full-time positions and career advancement at JPMorgan Chase. Join us to make a meaningful impact in financial services, where your contributions help build stronger, more resilient communities in Upper Manhattan and beyond.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy
• Assist clients with account openings, maintenance, and inquiries about products like checking, savings, and credit cards
• Educate clients on digital banking tools, mobile apps, and online services to promote self-service options
• Identify client needs and refer opportunities for wealth management, lending, or investment services to specialized teams
• Maintain compliance with all regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with branch team to achieve sales and service goals in the Upper Manhattan market
• Handle cash and negotiable instruments securely, balancing teller drawers daily
• Resolve client issues promptly and escalate complex matters to branch leadership
• Participate in community outreach events to build JPMorgan Chase's presence in Upper Manhattan

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least one year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in Microsoft Office Suite and basic computer literacy
• Excellent verbal and written communication skills
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Prior experience in a banking or financial institution
• Bilingual proficiency in Spanish or other languages spoken in Upper Manhattan communities
• Knowledge of JPMorgan Chase's digital banking platforms
• Experience with cash handling and transaction processing
• Customer relationship management (CRM) software experience

Required Skills

• Customer service orientation
• Attention to detail
• Cash handling accuracy
• Basic financial product knowledge
• Digital literacy and tech-savviness
• Problem-solving abilities
• Team collaboration
• Time management
• Regulatory compliance awareness
• Sales and referral skills
• Multitasking in a fast-paced environment
• Empathy and active listening
• Adaptability to client needs
• Proficiency in banking software
• Cultural sensitivity for diverse communities

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and financial wellness programs
• Access to on-site fitness centers and wellness initiatives
• Discounts on JPMorgan Chase products and services
• Part-time flexible scheduling with opportunities for full-time advancement

JP Morgan Chase is an equal opportunity employer.