Part Time Associate Banker WA West (30 hours)

Location: Tacoma, WA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating meaningful connections with our clients through exceptional hospitality and personalized service. As a Part Time Associate Banker in our WA West branch located in Tacoma, WA, you will play a vital role in delivering the Chase experience to a diverse community. Working 30 hours per week, you will support everyday banking needs while embodying our core values of integrity, innovation, and client focus. This position offers the opportunity to build a foundation in financial services within one of the world's leading global financial institutions, with pathways for career growth into full-time roles or specialized banking positions. Your day-to-day responsibilities will include processing a high volume of transactions with precision, such as deposits, withdrawals, and account transfers, while ensuring all interactions are warm and efficient. You will actively listen to client needs, educate them on Chase's suite of digital tools like the Chase Mobile app, and make seamless referrals to specialists for more complex services like mortgages or investments. Compliance is paramount; you will adhere to federal regulations and internal policies to safeguard client information and maintain the trust that defines JPMorgan Chase. Collaboration with your branch team will be key to meeting performance goals and fostering a positive, inclusive workplace. We seek motivated individuals passionate about helping others achieve financial wellness in the vibrant Tacoma area. This role not only provides hands-on experience in retail banking but also exposure to JPMorgan Chase's broader ecosystem, including technology-driven solutions and community initiatives. Join us to contribute to a legacy of excellence and make a tangible impact on clients' lives every day.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-centric culture
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and basic inquiries using Chase digital tools
• Identify client needs and refer opportunities to bankers for lending, investment, or wealth management services
• Maintain compliance with all regulatory requirements, including anti-money laundering and know-your-customer protocols
• Support branch operations by balancing cash drawers, preparing reports, and ensuring a clean, welcoming environment
• Collaborate with team members to achieve branch sales goals and enhance client satisfaction
• Educate clients on digital banking solutions to promote self-service options
• Handle escalations and resolve client issues promptly to uphold Chase's reputation for reliability
• Participate in training to stay updated on JPMorgan Chase policies and financial products

Required Qualifications

• High school diploma or equivalent required
• At least one year of customer service experience in a retail or financial services environment
• Strong communication and interpersonal skills
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in basic computer operations and Microsoft Office applications
• Must be authorized to work in the United States without sponsorship
• Satisfactory background check and credit history

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in banking or financial services
• Bilingual proficiency, particularly in Spanish or other languages spoken in the Tacoma community
• Knowledge of JPMorgan Chase products and services
• Experience with cash handling and transaction processing

Required Skills

• Customer service excellence
• Attention to detail
• Cash handling accuracy
• Basic financial product knowledge
• Regulatory compliance awareness
• Interpersonal communication
• Problem-solving abilities
• Team collaboration
• Time management
• Digital literacy (e.g., online banking platforms)
• Sales and referral skills
• Multitasking in a fast-paced environment
• Empathy and active listening
• Adaptability to client needs
• Proficiency in transaction processing software

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Employee Stock Purchase Plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs and gym membership discounts
• Access to employee assistance programs for financial and personal support
• Part-time flexible scheduling with opportunities for full-time advancement

JP Morgan Chase is an equal opportunity employer.