Payment Lifecycle Manager II - Investigations EMEA (Commercial & Investment Bank)

Location: Metro Manila, National Capital Region, Philippines

Job Family: Payments Lifecycle

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. The Payment Lifecycle Manager II - Investigations EMEA role within our Commercial & Investment Bank division is pivotal in ensuring the integrity and efficiency of payment operations across Europe, the Middle East, and Africa. Based in Metro Manila, Philippines, this position offers the opportunity to lead a dynamic team in a high-impact environment, where you'll drive investigations into payment anomalies, fraud, and compliance matters. As a key player in our Payments Lifecycle category, you'll contribute to safeguarding our clients' assets while navigating the complexities of international banking regulations. We seek a passionate leader who thrives on curiosity, adaptability, and making tangible impacts in day-to-day operations amid evolving global financial landscapes. In this role, you'll manage the full spectrum of investigations from detection to resolution, collaborating with global teams to uphold JP Morgan's commitment to operational resilience and regulatory excellence. Responsibilities include analyzing intricate payment disputes, implementing risk mitigation strategies, and leveraging data-driven insights to optimize processes. You'll work closely with EMEA stakeholders to resolve issues swiftly, ensuring seamless transactions for our institutional clients in commercial banking, investment services, and beyond. This position demands a blend of technical acumen in payments infrastructure and soft skills in leadership, as you'll mentor team members and foster a culture of proactive problem-solving within our state-of-the-art facilities in the National Capital Region. Joining JP Morgan Chase means becoming part of a world-class organization that values diversity, innovation, and professional growth. This role not only challenges you to handle the intricacies of EMEA payments but also provides avenues for career advancement in one of the most influential financial institutions globally. If you're ready to lead with impact and contribute to secure, efficient financial ecosystems, we invite you to bring your expertise to our team in Metro Manila.

Key Responsibilities

• Lead and oversee the end-to-end investigations process for payment lifecycle issues in the EMEA region, ensuring timely resolution and compliance with regulatory standards
• Collaborate with cross-functional teams including compliance, risk, and operations to mitigate fraud and payment discrepancies in Commercial & Investment Bank activities
• Analyze complex payment disputes, identify root causes, and implement corrective actions to enhance operational efficiency
• Monitor and report on key performance indicators (KPIs) for investigations, providing insights to senior management at JP Morgan Chase
• Develop and maintain strong relationships with EMEA clients and internal stakeholders to support seamless payment processing
• Ensure adherence to JP Morgan's global policies and EMEA-specific regulations, including GDPR and PSD2
• Mentor and guide junior team members, fostering a culture of continuous improvement and innovation in payments operations
• Conduct regular audits and quality checks on investigation workflows to minimize risks and errors
• Stay updated on emerging trends in payments technology and regulatory changes, recommending process enhancements

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 5 years of experience in payments processing, investigations, or financial operations within the banking sector
• Strong knowledge of EMEA regulatory requirements for payments and anti-money laundering (AML) compliance
• Proven experience managing investigations related to payment disputes, fraud, and compliance issues in a commercial and investment banking environment
• Ability to work in a fast-paced, dynamic environment with a focus on operational excellence
• Fluency in English; additional languages relevant to EMEA regions preferred

Preferred Qualifications

• Advanced certification in AML or payments (e.g., CAMS or equivalent)
• Experience with JP Morgan Chase systems or similar large-scale banking platforms
• Prior leadership role in a global financial services team
• Familiarity with SWIFT, SEPA, and other international payment protocols

Required Skills

• Expertise in payment systems and protocols (e.g., SWIFT, ISO 20022)
• Strong analytical and problem-solving abilities
• Proficiency in data analysis tools like Excel, SQL, or Tableau
• Knowledge of AML/KYC regulations and financial crime prevention
• Excellent communication and stakeholder management skills
• Leadership and team motivation capabilities
• Attention to detail and accuracy in high-volume environments
• Adaptability to changing operational demands
• Risk assessment and mitigation expertise
• Project management skills for process improvements
• Familiarity with banking software and CRM systems
• Interpersonal skills for cross-regional collaboration
• Time management in a deadline-driven setting
• Ethical decision-making in compliance scenarios

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements and hybrid office options in Metro Manila
• Global mobility opportunities within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.