Payment Lifecycle Specialist IV

Location: Metro Manila, National Capital Region, Philippines

Job Family: Payments Lifecycle

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client excellence. The Payment Lifecycle Specialist IV role within our Static team plays a pivotal part in our Payments Lifecycle category, focusing on the onboarding and maintenance of new services for existing clients across various proprietary systems. Based in Metro Manila, National Capital Region, Philippines, this position offers the opportunity to contribute to high-impact operations that support seamless global payments for our institutional clients. As a key player in our dynamic team, you will ensure that static data—such as payment instructions, client profiles, and routing configurations—is accurately managed to facilitate efficient transaction flows and mitigate operational risks in a highly regulated environment. In this senior-level role, you will handle complex onboarding processes, collaborating with cross-functional teams and clients to implement service activations while adhering to stringent compliance standards like AML and KYC. Your responsibilities will include auditing data integrity, resolving discrepancies, and driving process enhancements to optimize the payments lifecycle. Leveraging your deep understanding of financial systems, you will troubleshoot issues, support system updates, and provide expert guidance to ensure JP Morgan's payment infrastructure remains robust and client-centric. This position demands a proactive approach to problem-solving and a keen eye for detail in a fast-paced, technology-driven setting. Joining JP Morgan Chase means becoming part of a world-class organization that values diversity, professional growth, and work-life balance. We offer competitive compensation, comprehensive benefits, and unparalleled opportunities for career advancement in the financial services industry. If you are passionate about payments operations and ready to make a meaningful impact, apply today to help shape the future of global finance from our vibrant Manila hub.

Key Responsibilities

• Onboard new payment services for existing clients by configuring static data across multiple JP Morgan systems, ensuring seamless integration and accuracy
• Maintain and update client service profiles, including payment instructions, limits, and routing details, to support efficient transaction processing
• Collaborate with global teams to resolve discrepancies in static data, minimizing operational risks and downtime
• Conduct regular audits of payment lifecycle data to ensure compliance with internal policies and regulatory requirements
• Liaise with clients to gather and verify documentation for service activations, providing expert guidance on JP Morgan's payment offerings
• Monitor system updates and implement changes to static configurations, testing for impacts on live environments
• Support incident management by investigating and rectifying payment setup issues, escalating complex cases as needed
• Contribute to process improvements by documenting best practices and recommending enhancements to the payments lifecycle framework
• Train junior team members on static data management procedures and JP Morgan's operational standards

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field
• Minimum of 5 years of experience in payments processing, client onboarding, or financial services operations
• Strong knowledge of payment systems such as SWIFT, SEPA, or ACH, with experience in static data management
• Proficiency in regulatory compliance standards including AML, KYC, and data privacy regulations in the financial sector
• Demonstrated ability to handle complex client queries and maintain accurate records in high-volume environments
• Excellent English communication skills, both written and verbal, for global team collaboration

Preferred Qualifications

• Experience working with JP Morgan Chase's internal systems or similar banking platforms
• Certification in payments or compliance, such as Certified Payments Professional (CPP) or AML certification
• Prior exposure to international payments lifecycle in a multinational financial institution
• Familiarity with Agile methodologies and tools like Jira for operational workflows

Required Skills

• Expertise in payments processing and static data configuration
• Proficiency in financial software and databases like SQL or Oracle
• Knowledge of international payment protocols and standards
• Strong analytical and problem-solving abilities
• Attention to detail for error-free data management
• Effective communication for client and team interactions
• Regulatory compliance awareness in banking
• Time management in fast-paced operational settings
• Adaptability to evolving financial technologies
• Team collaboration across multicultural environments
• Risk assessment and mitigation skills
• Documentation and reporting proficiency
• Basic project management capabilities
• Customer service orientation
• Technical troubleshooting in payment systems

Benefits

• Competitive base salary and performance-based annual bonuses aligned with JP Morgan's compensation philosophy
• Comprehensive health, dental, and vision insurance coverage for employees and eligible dependents
• Retirement savings plan with generous company matching contributions to support long-term financial security
• Paid time off including vacation, sick leave, and parental leave to promote work-life balance
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs featuring gym memberships, mental health support, and financial wellness resources
• Global mobility options and career advancement paths within JP Morgan Chase's diverse operations
• Stock purchase plan allowing participation in company equity for long-term growth

JP Morgan Chase is an equal opportunity employer.