Payments Client Service - Senior Associate

Location: Canada

Job Family: Client Service

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in Canada, delivering innovative payment solutions to help large corporations optimize their cash flow and treasury operations. As a Payments Client Service - Senior Associate in our Client Service category, you will join a dynamic team responsible for servicing high-value corporate clients across various industries. Based in Canada, this role offers the opportunity to work on cutting-edge payment technologies while building lasting relationships with key stakeholders. You will play a pivotal role in ensuring seamless transaction experiences, from domestic wires to international cross-border payments, all while upholding JP Morgan's commitment to excellence and innovation in financial services. In this position, you will take ownership of a diverse portfolio of large corporate clients, providing expert guidance on JP Morgan's suite of payment products, including real-time payments, virtual accounts, and API integrations. Your day-to-day responsibilities will involve troubleshooting complex issues, coordinating with cross-functional teams to implement tailored solutions, and proactively identifying ways to enhance client efficiency amid evolving regulatory landscapes like those governed by Payments Canada. You will also contribute to strategic initiatives, such as digital transformation projects, leveraging your deep industry knowledge to drive client success and business growth for JP Morgan Chase. We value professionals who thrive in a collaborative, high-performance environment and are passionate about delivering superior client outcomes. This Senior Associate role is ideal for those with a strong background in financial client service, offering exposure to global networks and opportunities for career progression within one of the world's most respected financial institutions. Join us to make a meaningful impact on how corporations manage their payments in today's fast-paced economy.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of large corporate clients, ensuring high levels of satisfaction and retention
• Manage end-to-end client onboarding, including needs assessment, solution implementation, and ongoing support for payment services
• Resolve complex client issues related to transaction processing, error reconciliation, and system integrations
• Collaborate with internal teams such as product, technology, and compliance to deliver customized payment solutions
• Monitor client portfolios for performance metrics, identifying opportunities for upselling JP Morgan's treasury and cash management products
• Conduct regular client meetings, prepare reports on service levels, and provide proactive advice on industry trends and regulatory changes
• Ensure adherence to JP Morgan's risk management policies and Canadian financial regulations in all client interactions
• Analyze client feedback to drive process improvements and enhance service delivery
• Support ad-hoc projects, such as system upgrades or new product launches, impacting client portfolios

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 5 years of experience in client service within the financial services industry, preferably in payments or treasury services
• Proven track record of managing client relationships for large corporate portfolios
• Strong understanding of global payment systems, including SWIFT, SEPA, and ACH
• Excellent communication and interpersonal skills with the ability to handle complex client inquiries
• Proficiency in Microsoft Office Suite and financial software applications
• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Advanced degree or certification such as CFA, CPA, or Certified Treasury Professional (CTP)
• Experience with JP Morgan Chase's payment platforms or similar enterprise systems
• Knowledge of Canadian regulatory requirements for financial transactions
• Bilingual proficiency in English and French
• Prior experience in risk management or compliance within payments processing

Required Skills

• Client relationship management
• Payments processing expertise
• Problem-solving and analytical thinking
• Regulatory compliance knowledge
• Financial acumen and treasury services understanding
• Communication (verbal and written)
• Project management
• Data analysis and reporting
• Team collaboration
• Adaptability to changing priorities
• Technical proficiency in banking software
• Risk assessment
• Customer service orientation
• Attention to detail
• Negotiation and conflict resolution

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements, including hybrid options in Canada
• Access to global mobility programs and career advancement support

JP Morgan Chase is an equal opportunity employer.