Payments Commercial Card Fraud Product Director - Executive Director

Location: Chicago, IL, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services landscape through innovative payments solutions. As the Payments Commercial Card Fraud Product Director - Executive Director, you will lead the vision, strategy, and roadmap for cutting-edge fraud prevention and detection products tailored to our commercial card offerings. Based in our Chicago office, you will play a pivotal role in safeguarding corporate clients' transactions within the Corporate & Investment Bank, leveraging advanced technologies to combat evolving fraud threats in a multi-trillion-dollar payments ecosystem. This executive-level position demands a strategic thinker with deep industry expertise to drive product innovation that enhances security, reduces losses, and builds client trust. Your responsibilities will span the full product lifecycle, from defining high-level strategies aligned with JP Morgan's global payments goals to collaborating with engineering, data scientists, and compliance teams to deliver robust solutions. You will analyze fraud patterns in commercial card usage, integrate AI/ML models for real-time detection, and ensure seamless interoperability with treasury management systems. By monitoring regulatory landscapes and competitive benchmarks, you will position JP Morgan as a leader in secure commercial payments, directly impacting our clients' bottom lines and operational efficiency. This role offers the opportunity to influence JP Morgan Chase's position in the dynamic financial services industry, where innovation meets risk management. You will mentor teams, engage with senior stakeholders, and contribute to a culture of excellence that defines our firm. If you are passionate about fraud prevention and excited to shape the future of commercial card security, join us in Chicago to make a lasting impact.

Key Responsibilities

• Define and articulate the long-term vision, strategy, and roadmap for commercial card fraud prevention and detection products at JP Morgan Chase
• Collaborate with cross-functional teams including engineering, data science, compliance, and sales to prioritize features and enhancements that mitigate fraud risks
• Oversee the development and implementation of advanced fraud detection tools, such as AI-driven anomaly detection and behavioral analytics for commercial card transactions
• Monitor industry trends, regulatory changes, and competitive landscapes to ensure JP Morgan's solutions remain innovative and compliant
• Lead stakeholder engagement with internal partners (e.g., Corporate & Investment Bank) and external clients to gather requirements and validate product efficacy
• Drive metrics-based performance evaluation, including fraud loss reduction, false positive rates, and customer satisfaction in commercial card usage
• Manage product lifecycle from ideation to launch, including budgeting, resource allocation, and go-to-market strategies
• Foster a culture of innovation within the payments fraud team, mentoring junior product managers and promoting best practices in financial security
• Ensure alignment with JP Morgan's broader treasury and payments ecosystem, integrating fraud solutions seamlessly across platforms

Required Qualifications

• Bachelor's degree in Computer Science, Finance, Business Administration, or a related field; advanced degree (MBA or Master's) preferred
• 10+ years of experience in product management, with at least 5 years focused on fraud prevention, detection, or risk management in financial services
• Proven track record of leading product strategy and roadmap development for payment or commercial card solutions in a large-scale financial institution
• Deep understanding of commercial card ecosystems, including Visa, Mastercard, and proprietary networks, with knowledge of regulatory requirements like PCI DSS and AML
• Experience in agile methodologies and cross-functional team leadership in a high-stakes environment
• Strong analytical skills with proficiency in data-driven decision-making for fraud analytics and machine learning applications

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar, with exposure to treasury services or corporate payments
• Certification in fraud management (e.g., Certified Fraud Examiner) or product management (e.g., PMP, CSPO)
• Background in leveraging AI/ML for real-time fraud detection in high-volume transaction environments
• Prior leadership of global product teams in the payments industry

Required Skills

• Product strategy and roadmap development
• Fraud detection and prevention expertise
• Knowledge of payment networks and commercial cards
• AI and machine learning for financial analytics
• Regulatory compliance (PCI DSS, AML/KYC)
• Agile and Scrum methodologies
• Data analysis and visualization tools (e.g., SQL, Tableau)
• Stakeholder management and communication
• Risk assessment and mitigation
• Leadership and team motivation
• Financial modeling and budgeting
• Customer-centric product design
• Technical acumen in APIs and integration
• Problem-solving in high-pressure environments
• Strategic thinking and innovation

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Wellness programs including gym memberships and mental health support
• Employee stock purchase plan and financial planning services
• Flexible work arrangements and relocation assistance for eligible roles

JP Morgan Chase is an equal opportunity employer.