Payments Digital & Design Business Manager - Executive Director

Location: New York, NY, United States

Job Family: Business Management

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. As the Payments Digital & Design Business Manager - Executive Director, you will play a pivotal role in elevating the performance and innovation of our Digital & Design organization within the Corporate & Investment Bank’s Payments business. This highly visible position requires a strategic leader to harness analytics, reporting, and forward-thinking strategies to drive transparency and efficiency in our digital payments ecosystem. Reporting to senior leadership, you will influence key decisions that shape client experiences and operational excellence in a competitive fintech landscape. In this role, you will spearhead the development of robust data-driven frameworks to monitor and optimize business performance, collaborating closely with technology, product, and design teams to integrate cutting-edge solutions like real-time payments and user-centric interfaces. Your responsibilities will include crafting executive-level reports that highlight KPIs, risks, and opportunities, while ensuring all initiatives comply with stringent regulatory standards such as those from the Federal Reserve and international bodies. By fostering innovation, you will identify emerging trends in digital finance—such as AI-driven personalization and blockchain integrations—to position JPMorgan Chase as a market leader in payments transformation. The ideal candidate thrives in a fast-paced, high-stakes environment, leveraging deep industry knowledge to mentor teams and align efforts with broader firm objectives. This position offers the opportunity to impact global payments strategies, working alongside top talent at one of the world's most admired financial institutions. Join JPMorgan Chase to advance your career while contributing to innovative solutions that power the future of finance.

Key Responsibilities

• Develop and execute strategic initiatives to enhance performance, transparency, and innovation within the Digital & Design team for JPMorgan Chase's Payments business
• Lead the creation of advanced analytics and reporting frameworks to provide actionable insights for executive leadership
• Collaborate with product, technology, and design teams to drive user-centric digital solutions in the payments space
• Monitor key performance indicators (KPIs) and metrics to ensure alignment with business objectives and regulatory compliance
• Foster a culture of innovation by identifying opportunities for process improvements and new technology integrations
• Manage budgeting, resource allocation, and risk assessment for high-visibility projects in a fast-paced financial environment
• Present strategic recommendations and performance reports to senior executives and stakeholders at JPMorgan Chase
• Oversee cross-functional partnerships to integrate design principles into payments platforms, enhancing customer experience
• Ensure adherence to JPMorgan Chase's risk management and governance standards in all digital initiatives

Required Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related field; advanced degree (MBA or equivalent) strongly preferred
• 10+ years of experience in business management, strategy, or operations within the financial services industry, with a focus on payments or digital products
• Proven track record in driving performance through data analytics and reporting in a high-stakes environment
• Experience leading cross-functional teams in innovation and digital transformation initiatives
• Deep understanding of regulatory requirements in payments and financial services, including compliance with SEC, FINRA, and global standards
• Strong executive presence and ability to influence senior stakeholders in a global organization like JPMorgan Chase

Preferred Qualifications

• Experience in agile methodologies and design thinking for product development in fintech
• Prior role in a Big Four consulting firm or major bank with exposure to payments ecosystems
• Certification in data analytics (e.g., Google Data Analytics) or project management (PMP)
• Knowledge of emerging technologies like blockchain, AI, and real-time payments systems

Required Skills

• Strategic planning and execution
• Data analytics and visualization (e.g., Tableau, Power BI)
• Financial modeling and forecasting
• Project management and agile methodologies
• Stakeholder management and executive communication
• Innovation and design thinking
• Regulatory compliance in payments and fintech
• Cross-functional team leadership
• Risk assessment and mitigation
• Proficiency in Microsoft Office Suite and collaboration tools (e.g., Jira, Confluence)
• Understanding of digital payments technologies (e.g., APIs, blockchain)
• Problem-solving and critical thinking
• Adaptability in a dynamic financial services environment
• Quantitative analysis and KPI development

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JPMorgan Chase locations
• Global mobility opportunities and relocation assistance for eligible roles

JP Morgan Chase is an equal opportunity employer.