Payments Investigations Vice President - Operations

Location: Tampa, FL, United States

Job Family: Payments Lifecycle

About the Role

At JPMorgan Chase, we are at the forefront of redefining the future of financial services through innovation and operational excellence. As a Payments Investigations Vice President - Operations in our Payments Lifecycle team, you will play a pivotal role in leading payment processing operations in Tampa, FL. This position demands a strategic leader who can drive automation and foster resilience in our high-volume, global payment ecosystem. You will oversee investigations into payment discrepancies, ensuring swift resolutions that minimize financial risks and enhance client satisfaction. By leveraging cutting-edge technologies, you will transform manual processes into efficient, scalable operations that align with our commitment to secure and reliable payments for millions of customers worldwide. In this leadership role, you will manage a dynamic team responsible for dissecting complex payment issues, from fraud alerts to regulatory inquiries, while adhering to stringent compliance standards like AML and OFAC. Your expertise will be crucial in identifying inefficiencies and implementing data-driven solutions to bolster our payment infrastructure against disruptions. Collaborating with technology, risk, and compliance partners, you will champion initiatives that integrate AI and robotic process automation (RPA) to accelerate investigations and reduce operational costs. At JPMorgan Chase, your contributions will directly impact our ability to deliver seamless payment experiences, supporting everything from corporate treasury services to consumer banking transactions. We seek a visionary professional passionate about the evolving payments landscape, including real-time payments and digital innovations. This role offers the opportunity to influence strategic decisions at one of the world's largest financial institutions, with access to robust resources for professional growth. Join us in Tampa to build a more resilient and innovative payments operations framework that powers JPMorgan Chase's global leadership in financial services.

Key Responsibilities

• Lead a team of payments investigators to resolve complex transaction disputes and ensure timely resolution within SLAs
• Oversee the end-to-end payments lifecycle, from initiation to settlement, focusing on operational efficiency and risk mitigation
• Drive automation initiatives using tools like RPA and AI to streamline investigation processes and reduce manual interventions
• Collaborate with cross-functional teams including compliance, risk, and technology to enhance payment resilience
• Monitor and analyze payment trends to identify fraud patterns and implement preventive measures
• Ensure adherence to regulatory standards and internal policies in all investigations
• Develop and maintain key performance metrics, reporting on operational KPIs to senior leadership
• Foster innovation by piloting new payment technologies and process optimizations
• Manage vendor relationships for third-party payment services and tools
• Conduct training programs for team members on best practices in payments operations

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 8-10 years of experience in payments processing, investigations, or operations within the financial services industry
• Proven leadership experience managing teams in high-volume payment environments
• Strong knowledge of payment systems such as SWIFT, ACH, and real-time payment networks
• Experience with regulatory compliance including AML, KYC, and OFAC requirements
• Demonstrated ability to drive process improvements and implement automation tools
• Excellent analytical skills with proficiency in data analysis and reporting

Preferred Qualifications

• Advanced degree (MBA or Master's) in Finance or Operations Management
• Certification in payments or fraud prevention (e.g., AAP or CAMS)
• Experience working in a global financial institution like JP Morgan Chase
• Familiarity with emerging technologies such as blockchain or AI in payments
• Prior exposure to crisis management in payment disruptions

Required Skills

• Expertise in payments processing and investigation protocols
• Proficiency in financial regulations (AML, KYC, BSA)
• Strong leadership and team management abilities
• Analytical thinking and problem-solving skills
• Knowledge of automation tools (RPA, AI, machine learning)
• Excellent communication and stakeholder management
• Data analysis using SQL, Excel, or Tableau
• Risk assessment and fraud detection techniques
• Project management skills (Agile/Scrum methodologies)
• Adaptability to fast-paced, high-pressure environments
• Attention to detail in transaction reviews
• Strategic planning for operational improvements
• Technical proficiency in core banking systems
• Interpersonal skills for cross-team collaboration
• Innovation mindset for process enhancements

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Tampa location
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.