Payments - Kinexys Digital Assets – Client Success Associate / Vice President

Location: LONDON, LONDON, United Kingdom

Job Family: Product Management

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. Our Payments division is at the forefront of innovation, and the Kinexys Digital Assets team is revolutionizing how clients manage and transact in the digital economy. As a Client Success Associate / Vice President in this exciting role based in London, you will play a pivotal part in ensuring our institutional clients achieve maximum value from our cutting-edge blockchain-based payments and digital asset solutions. This position offers the opportunity to work with sophisticated clients such as asset managers, corporates, and fintech partners, driving adoption of Kinexys' tokenized assets and real-time settlement capabilities in a secure, compliant manner. In this client-facing role, you will act as a trusted advisor, collaborating closely with JPMorgan's product, technology, and compliance teams to tailor solutions that meet evolving market needs. Responsibilities include onboarding new clients to the Kinexys platform, conducting in-depth needs assessments, and delivering customized training on features like programmable payments and digital custody. You will monitor client health through KPIs, proactively address challenges, and identify upsell opportunities to expand usage within JPMorgan's broader payments ecosystem. Your insights will directly influence product enhancements, ensuring our offerings remain competitive in the rapidly growing digital assets space. The ideal candidate thrives in a dynamic, high-stakes environment and brings a blend of financial expertise, technical savvy, and exceptional interpersonal skills. At JPMorgan Chase, we value innovation and integrity, providing a supportive culture with access to world-class resources. This Vice President-level role offers significant career growth potential within our global Payments organization, contributing to the firm's leadership in digital transformation while making a tangible impact on clients' success in the blockchain era.

Key Responsibilities

• Serve as the primary point of contact for clients adopting Kinexys Digital Assets solutions, ensuring seamless onboarding and ongoing support
• Build and maintain strong relationships with key client stakeholders to drive adoption and satisfaction with digital payments products
• Collaborate with product management and engineering teams to provide client feedback, influencing roadmap enhancements for blockchain-based payments
• Monitor client usage metrics and performance of Kinexys platform to identify opportunities for upselling and expansion
• Conduct regular business reviews and training sessions to maximize value from digital asset integrations
• Assist in resolving technical and operational issues related to payments processing and digital asset custody
• Stay abreast of industry trends in digital assets and regulatory changes to advise clients proactively
• Contribute to the development of client success strategies aligned with JPMorgan Chase's global payments ecosystem
• Support marketing and sales teams by providing case studies and testimonials from successful client implementations
• Ensure compliance with internal policies and external regulations in all client interactions

Required Qualifications

• Bachelor's degree in Finance, Business, Computer Science, or a related field
• Minimum of 5 years of experience in client success, account management, or relationship management within the financial services industry
• Proven track record working with digital assets, blockchain technology, or payments solutions in a banking or fintech environment
• Strong understanding of regulatory requirements in digital assets and payments, including knowledge of UK/EU financial regulations
• Experience collaborating with cross-functional teams in product management and technology implementation
• Excellent communication skills with the ability to engage C-suite executives and technical stakeholders
• Ability to travel occasionally for client meetings and industry events

Preferred Qualifications

• Advanced degree (MBA or Master's) in Finance or Technology
• Experience with JPMorgan Chase's internal systems or similar enterprise platforms
• Familiarity with cryptocurrency markets, tokenization, or distributed ledger technology (DLT)
• Prior role in a client-facing position at a global investment bank
• Certifications such as CFA, FRM, or blockchain-specific credentials

Required Skills

• Client relationship management
• Knowledge of blockchain and digital assets
• Payments processing expertise
• Regulatory compliance in finance
• Product lifecycle management
• Data analysis and metrics tracking
• Cross-functional collaboration
• Problem-solving and issue resolution
• Strategic thinking and business acumen
• Excellent verbal and written communication
• Technical aptitude with fintech platforms
• Project management skills
• Adaptability in fast-paced environments
• Negotiation and influencing abilities
• Proficiency in Microsoft Office Suite and CRM tools

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and pension contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities with tuition reimbursement and access to JPMorgan's learning platforms
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers, wellness stipends, and mental health support
• Global mobility programs and relocation assistance for international roles

JP Morgan Chase is an equal opportunity employer.