Payments-Mobile Product Manager-Vice President

Location: Jersey City, NJ, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovative digital solutions. As a Payments-Mobile Product Manager-Vice President in our Consumer & Community Banking division, you will play a pivotal role in shaping mobile payment experiences that empower millions of customers. Based in Jersey City, NJ, this position requires a strategic leader with deep expertise in product development, design, and data analytics to drive the evolution of our mobile banking app's payment features. You will champion customer needs by translating complex financial requirements into intuitive, secure mobile functionalities that enhance transaction efficiency and user satisfaction in a highly regulated environment. Your responsibilities will span the full product lifecycle, from conducting market analysis and gathering user insights to defining feature specifications and collaborating with engineering teams on implementation. Leveraging advanced analytics, you will measure product success against key metrics like adoption rates, transaction volumes, and error rates, while ensuring adherence to stringent financial regulations such as PCI compliance and anti-money laundering standards. At JP Morgan Chase, you will work alongside elite teams to integrate cutting-edge technologies like real-time payments and digital wallets, contributing to our mission of delivering seamless, innovative banking solutions that build trust and loyalty among our global customer base. This role offers the opportunity to lead transformative projects in a dynamic, collaborative culture where your advanced knowledge of the payments industry will directly impact business outcomes. If you are passionate about leveraging data to solve real-world financial challenges and thrive in a fast-paced setting, join JP Morgan Chase to advance your career while helping us create the next generation of mobile payments.

Key Responsibilities

• Lead the end-to-end product development for mobile payments solutions, from ideation to launch and iteration
• Collaborate with design, engineering, and data teams to create user-centric mobile experiences that meet customer needs
• Analyze market trends, customer feedback, and competitive landscapes to inform product strategy in the payments domain
• Define product roadmaps and prioritize features using data-driven insights and business objectives
• Ensure compliance with financial regulations and security standards in all mobile payment functionalities
• Partner with stakeholders across JP Morgan Chase to integrate payments with broader banking services
• Monitor product performance using KPIs and analytics to optimize user engagement and transaction volumes
• Drive innovation in mobile payments, exploring opportunities like contactless payments and digital wallets
• Mentor junior product managers and foster a culture of continuous improvement within the team

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field; advanced degree (MBA or Master's) preferred
• 8+ years of experience in product management, with at least 5 years focused on mobile payments or digital financial products
• Proven track record in leading cross-functional teams in the financial services industry, particularly in payments and mobile banking
• Deep understanding of regulatory requirements in financial services, including PCI DSS, GDPR, and U.S. banking regulations
• Strong analytical skills with experience using data analytics tools to drive product decisions
• Experience in agile methodologies and product lifecycle management in a fast-paced environment

Preferred Qualifications

• Experience working at a major financial institution like JP Morgan Chase or similar
• Knowledge of emerging technologies such as blockchain, AI in payments, or real-time payment systems
• Prior leadership role in mobile app development for consumer or commercial banking
• Certification in product management (e.g., Certified Scrum Product Owner) or data analytics

Required Skills

• Product roadmap development
• User experience (UX) design principles
• Data analytics and visualization (e.g., SQL, Tableau)
• Agile and Scrum methodologies
• Financial regulations and compliance
• Mobile app development lifecycle
• Stakeholder management and cross-functional collaboration
• Market research and competitive analysis
• A/B testing and experimentation
• Problem-solving and critical thinking
• Communication and presentation skills
• Leadership and team motivation
• Knowledge of payment systems (e.g., ACH, SWIFT, RTP)
• Customer empathy and needs assessment
• Technical proficiency in APIs and integration

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase locations
• Flexible work arrangements, including hybrid options in Jersey City, NJ

JP Morgan Chase is an equal opportunity employer.