Payments Operations - Senior Associate

Location: Sydney, NSW, Australia

Job Family: Transactions

About the Role

At J.P. Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. The Payments Operations Senior Associate role in our Sydney Branch plays a critical part in supporting the Real Time Payments (RTP) function, ensuring seamless and efficient transaction processing within Australia's New Payments Platform (NPP). As a Senior Associate, you will be at the forefront of delivering high-quality payments services to our institutional clients, leveraging J.P. Morgan's cutting-edge technology and global network to facilitate instant, secure transfers. This position demands a blend of operational expertise and strategic insight to maintain the integrity of our payments ecosystem in a fast-paced, regulated environment. In this role, you will handle the operational aspects of real-time payments, from transaction initiation and validation to settlement and reconciliation. You will collaborate closely with technology teams to troubleshoot issues, implement process enhancements, and ensure compliance with key regulations such as those from APRA and ASIC. Your contributions will directly impact client satisfaction and operational efficiency, while also supporting J.P. Morgan's commitment to innovation in digital payments. Opportunities for growth include exposure to cross-border initiatives and advanced analytics tools that drive the future of finance. We value diverse perspectives and foster an inclusive culture where your professional development is a priority. Joining J.P. Morgan Chase means becoming part of a team that shapes the financial landscape, with access to world-class resources and a supportive community in Sydney. If you thrive in dynamic settings and have a passion for payments operations, this role offers a rewarding path to advance your career in global banking.

Key Responsibilities

• Support the end-to-end processing of real-time payments for J.P. Morgan Chase's Sydney Branch, ensuring timely and accurate execution
• Monitor and resolve payment exceptions, discrepancies, and inquiries in compliance with internal policies and regulatory standards
• Collaborate with cross-functional teams including technology, compliance, and client services to optimize payment workflows
• Perform daily reconciliations of payment transactions and maintain accurate records in J.P. Morgan's core systems
• Identify and mitigate operational risks in real-time payment processing, including fraud detection and error prevention
• Contribute to process improvements and automation initiatives to enhance efficiency in the NPP ecosystem
• Provide training and guidance to junior associates on payments operations best practices
• Ensure adherence to AML/KYC protocols and reporting requirements for all transactions
• Liaise with external partners such as the Reserve Bank of Australia and NPP participants to resolve issues
• Generate reports on payment volumes, performance metrics, and operational KPIs for senior management

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3-5 years of experience in payments operations, transaction processing, or real-time payments within the financial services industry
• Strong understanding of real-time payment systems such as NPP (New Payments Platform) in Australia
• Proficiency in regulatory compliance standards for payments, including APRA and ASIC requirements
• Experience with SWIFT, ISO 20022 messaging standards, and core banking systems
• Demonstrated ability to handle high-volume transaction environments with accuracy
• Relevant certifications such as Certified Payments Professional (CPP) or equivalent

Preferred Qualifications

• Prior experience working in a global bank's branch operations, preferably in Asia-Pacific
• Knowledge of risk management in real-time payments and fraud detection tools
• Familiarity with J.P. Morgan's proprietary payment platforms or similar enterprise systems
• Advanced skills in data analytics for transaction monitoring
• Experience in cross-border payments and multi-currency processing

Required Skills

• Expertise in real-time payments processing and settlement systems
• Proficiency in financial transaction software and tools like Oracle or Temenos
• Strong analytical skills for troubleshooting payment issues
• Excellent attention to detail and accuracy in high-pressure environments
• Knowledge of ISO 20022 and payment messaging protocols
• Effective communication skills for stakeholder interactions
• Problem-solving abilities in complex operational scenarios
• Familiarity with regulatory frameworks in Australian banking
• Data analysis and reporting using Excel, SQL, or similar tools
• Team collaboration and leadership in operations teams
• Risk assessment and compliance monitoring skills
• Adaptability to evolving payment technologies and industry trends
• Time management for handling multiple priorities
• Customer service orientation for client-facing resolutions
• Technical aptitude for system integrations and automation

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Retirement savings plan with generous employer matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through J.P. Morgan's learning programs and certifications
• Employee stock purchase plan and financial planning services
• Flexible work arrangements and hybrid office options in Sydney
• Access to global mobility programs and career advancement within J.P. Morgan Chase

JP Morgan Chase is an equal opportunity employer.