Payments Product & Market Manager (Senior Associate) – Australia and New Zealand (Sydney)

Location: Sydney, NSW, Australia

Job Family: Product Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in the Asia-Pacific region, and we're seeking a talented Payments Product & Market Manager (Senior Associate) to join our dynamic team in Sydney. This newly created role focuses on driving the growth of our payments portfolio in Australia and New Zealand, where you'll play a pivotal role in shaping innovative solutions that meet the evolving needs of corporate clients, financial institutions, and consumers. As part of our Corporate & Investment Bank division, you'll contribute to JP Morgan's commitment to delivering seamless, secure, and efficient payment experiences amid the rapid digital transformation in APAC financial markets. In this position, you'll lead product strategy, market analysis, and lifecycle management for key payments offerings, including real-time payments, cross-border transactions, and treasury services tailored to regional regulations like those from the Reserve Bank of Australia (RBA) and Reserve Bank of New Zealand (RBNZ). Collaborating with global teams, you'll identify opportunities to leverage JP Morgan's cutting-edge technology stack, such as blockchain-enabled solutions and API integrations, to enhance client value and competitive positioning. Your insights will directly influence product roadmaps, ensuring our offerings align with market trends like the rise of open banking and instant payment systems such as Australia's New Payments Platform (NPP). The ideal candidate thrives in a fast-paced environment, combining deep payments expertise with a customer-first mindset to drive revenue growth and operational excellence. You'll partner closely with sales, technology, compliance, and risk teams to launch products that not only comply with stringent APAC standards but also deliver measurable business impact. At JP Morgan Chase, this role offers unparalleled opportunities for professional growth within a supportive culture that values innovation, diversity, and work-life balance, positioning you at the forefront of the future of payments in one of the world's most dynamic regions.

Key Responsibilities

• Develop and execute product strategies for payments offerings tailored to Australia and New Zealand markets
• Conduct market research to identify trends, customer needs, and competitive landscapes in regional payments
• Collaborate with global product teams at JP Morgan Chase to align regional initiatives with firm-wide goals
• Manage the full product lifecycle, from ideation and design to launch and ongoing optimization
• Engage with clients, including corporates and financial institutions, to gather requirements and drive adoption
• Monitor regulatory changes from APRA, RBA, and RBNZ, ensuring compliance in product development
• Analyze product performance metrics and recommend enhancements to improve revenue and customer satisfaction
• Partner with technology and operations teams to integrate innovative payment solutions like digital wallets and cross-border transfers
• Lead stakeholder presentations and contribute to business cases for new payment product investments

Required Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field
• Minimum of 5 years of experience in product management, payments, or financial services
• Proven track record in developing and launching payment products in the APAC region
• Strong understanding of regulatory requirements in Australia and New Zealand financial markets
• Experience working with cross-functional teams in a global banking environment
• Proficiency in market analysis and competitive intelligence for payment solutions

Preferred Qualifications

• MBA or advanced degree in Finance or Technology
• Experience with real-time payments systems like NPP in Australia or similar in NZ
• Knowledge of blockchain or emerging fintech technologies in payments
• Prior role at a major financial institution like JP Morgan Chase
• Fluency in English and familiarity with local APAC business practices

Required Skills

• Product strategy and roadmap development
• Market analysis and competitive benchmarking
• Regulatory compliance in financial services
• Stakeholder management and cross-functional collaboration
• Data analytics and performance metrics interpretation
• Knowledge of payment systems (e.g., SWIFT, SEPA equivalents in APAC)
• Customer-centric product design and user experience optimization
• Project management and agile methodologies
• Financial modeling and ROI analysis
• Communication and presentation skills
• Problem-solving and innovation in fintech
• Understanding of blockchain and digital payments
• Risk assessment in payments processing
• Technical aptitude for integrating APIs and payment gateways
• Cultural sensitivity for APAC markets

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health and wellness benefits, including medical, dental, and mental health support
• Retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Flexible hybrid work arrangements in Sydney with access to modern office facilities
• Employee stock purchase plan and financial planning services
• Global mobility programs for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.