Payments Product Senior Associate, Content Management

Location: Chicago, IL, United States

Job Family: Product Specialist

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation in payments and banking solutions. As a Payments Product Senior Associate in Content Management, you will play a pivotal role in shaping the narrative around our cutting-edge payments products. Based in our Chicago office, you will develop innovative content strategies that not only drive revenue growth but also elevate our brand recognition among clients, partners, and stakeholders in the financial services industry. This position within the Product Specialist category offers the opportunity to work on high-impact projects that support our mission to deliver seamless, secure payment experiences worldwide. Your key responsibilities will include crafting compelling content such as thought leadership pieces, case studies, and digital campaigns that highlight the value of JP Morgan Chase's payments ecosystem, including real-time payments, cross-border solutions, and treasury management tools. You will collaborate closely with product, marketing, and compliance teams to ensure content is accurate, engaging, and compliant with financial regulations. By leveraging data analytics, you will refine strategies to maximize audience engagement and conversion, contributing directly to business objectives in a competitive fintech landscape. We seek a creative and analytical professional passionate about the intersection of content and finance. In this role, you will thrive in a collaborative environment that values innovation and excellence, with opportunities for career growth at one of the world's most admired financial institutions. Join JP Morgan Chase to make a meaningful impact on how businesses and individuals manage payments in the digital age.

Key Responsibilities

• Develop and execute innovative content strategies for JP Morgan Chase's payments products to drive revenue and enhance brand recognition
• Collaborate with product managers, marketing teams, and sales to create compelling narratives around payment solutions
• Create high-quality content including articles, whitepapers, social media posts, and multimedia assets tailored to financial services audiences
• Analyze content performance using analytics tools to measure engagement, lead generation, and ROI
• Ensure all content aligns with JP Morgan Chase's brand guidelines and complies with industry regulations
• Identify emerging trends in payments technology and incorporate them into content strategies
• Manage content calendars and coordinate with external vendors for content production
• Support global teams by localizing content for international markets
• Conduct market research to inform content themes that resonate with clients in the financial sector
• Mentor junior team members on best practices in content creation for financial products

Required Qualifications

• Bachelor's degree in Marketing, Communications, Business, Finance, or a related field
• At least 5 years of experience in content strategy, development, or management within the financial services industry
• Proven track record of creating content that drives revenue growth and enhances brand visibility
• Strong understanding of payments products and digital banking solutions
• Experience working with cross-functional teams in a fast-paced corporate environment
• Excellent written and verbal communication skills with attention to detail
• Ability to analyze content performance metrics and optimize strategies accordingly

Preferred Qualifications

• Advanced degree or certification in digital marketing or content management
• Experience in the payments or fintech sector, particularly with global financial institutions
• Familiarity with regulatory compliance in financial content creation (e.g., SEC, FINRA guidelines)
• Prior work at a major bank or financial services firm like JP Morgan Chase
• Proficiency in content management systems and marketing automation tools

Required Skills

• Content strategy development
• Digital marketing expertise
• SEO and SEM optimization
• Analytics and data interpretation (e.g., Google Analytics, Adobe Analytics)
• Copywriting and editing for financial audiences
• Project management
• Cross-functional collaboration
• Knowledge of payments and fintech trends
• Regulatory compliance awareness
• Creative storytelling
• Social media management
• Multimedia content creation (video, graphics)
• Market research and competitor analysis
• Adaptability in a dynamic financial environment
• Strong presentation and communication skills

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Chicago office
• Flexible work arrangements including hybrid remote options

JP Morgan Chase is an equal opportunity employer.