Payments- Receivables- Senior Product Delivery Associate

Location: Tampa, FL, United States

Job Family: Product Portfolio & Delivery

About the Role

At JPMorgan Chase, we are at the forefront of reimagining financial services, and our Payments and Receivables teams are pivotal in delivering innovative solutions that empower clients worldwide. As a Senior Product Delivery Associate in our Product Portfolio & Delivery category, you will play a key role in simplifying and standardizing our payments and receivables offerings. Based in our Tampa, FL office, you will drive operational excellence by enhancing client experiences through efficient, scalable solutions that handle high-volume transactions in commercial banking and treasury services. This position offers the opportunity to contribute to global initiatives that support JPMorgan Chase's commitment to secure, reliable, and client-centric financial products. In this role, you will lead cross-functional efforts to manage the product delivery lifecycle, from ideation to implementation, ensuring alignment with business objectives and regulatory standards. You will collaborate with product owners, developers, and operations teams to identify pain points in receivables processes and implement streamlined workflows that reduce errors and accelerate cash flow for clients. Your analytical mindset will be crucial in leveraging data insights to optimize performance metrics, while your project management skills ensure timely delivery within our agile framework. At JPMorgan Chase, you will have access to cutting-edge tools and resources to innovate in areas like real-time payments and automated reconciliation, directly impacting the efficiency of our clients' financial operations. We value professionals who thrive in a collaborative, high-stakes environment and are passionate about the intersection of technology and finance. As part of our diverse team, you will mentor junior associates, foster a culture of continuous improvement, and contribute to strategic initiatives that position JPMorgan Chase as a leader in the payments industry. This role not only offers professional growth through exposure to complex global projects but also the chance to make a tangible difference in how businesses manage their receivables in an ever-evolving financial landscape.

Key Responsibilities

• Lead the simplification and standardization of payments and receivables solutions to enhance client experience and operational efficiency
• Collaborate with cross-functional teams, including product managers, engineers, and compliance experts, to deliver high-quality product features
• Manage the end-to-end product delivery lifecycle, from requirements gathering to deployment and post-launch support
• Identify and implement process improvements to reduce operational risks and costs in receivables management
• Conduct stakeholder engagements to gather feedback and ensure solutions align with client needs in the financial services sector
• Monitor key performance indicators (KPIs) for payments products and drive continuous enhancements
• Ensure compliance with JPMorgan Chase's risk management frameworks and industry regulations
• Facilitate agile ceremonies and support team velocity to meet delivery timelines
• Contribute to the development of training materials and documentation for new receivables features
• Partner with global teams to scale solutions across JPMorgan Chase's international operations

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field
• Minimum of 5 years of experience in product delivery, project management, or operations within the financial services industry
• Proven track record in managing payments or receivables processes, including end-to-end solution delivery
• Strong understanding of regulatory requirements in payments and receivables, such as ACH, SWIFT, and ISO 20022 standards
• Experience with agile methodologies and tools like Jira or Confluence for product lifecycle management
• Excellent analytical skills with the ability to interpret complex financial data and drive process improvements
• Ability to work collaboratively in a fast-paced, matrixed organization

Preferred Qualifications

• Advanced degree (MBA or Master's) in Finance or a related discipline
• Prior experience at a global financial institution like JPMorgan Chase, focusing on commercial banking or treasury services
• Certification in project management (PMP) or product management (CSPO)
• Familiarity with cloud-based platforms such as AWS or Azure for financial applications
• Knowledge of data analytics tools like Tableau or SQL for receivables optimization

Required Skills

• Product delivery and lifecycle management
• Payments and receivables domain expertise
• Agile and Scrum methodologies
• Project management and stakeholder communication
• Regulatory compliance in financial services
• Process optimization and lean methodologies
• Data analysis and reporting (SQL, Excel)
• Cross-functional team collaboration
• Risk assessment and mitigation
• Client experience enhancement strategies
• Technical proficiency in financial software (e.g., Treasury Management Systems)
• Problem-solving and critical thinking
• Attention to detail in operational excellence
• Adaptability in a dynamic banking environment
• Strong written and verbal communication

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JPMorgan Chase's internal training programs and tuition reimbursement
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Tampa, FL
• Access to on-site amenities and employee assistance programs

JP Morgan Chase is an equal opportunity employer.