Payments Sales Fulfillment Associate

Location: Jersey City, NJ, United States

Job Family: Sales Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of delivering innovative payment solutions to clients worldwide. The Payments Sales Fulfillment Associate role in our Commercial Banking division plays a crucial part in supporting our sales teams by ensuring seamless execution of payment product implementations. Based in Jersey City, NJ, this position offers the opportunity to contribute to high-impact projects that drive client satisfaction and revenue growth in the dynamic financial services landscape. As a key member of our sales support team, you will work closely with relationship managers, product specialists, and operations staff to bring payment solutions like treasury services and digital payment platforms to life for corporate clients. In this role, you will handle the end-to-end fulfillment process for sales opportunities, from initial client documentation to final product activation, while adhering to strict regulatory standards such as AML and KYC. You will collaborate across departments to resolve any fulfillment hurdles, track progress using advanced CRM systems, and contribute to process improvements that enhance efficiency. This position requires a proactive approach to managing multiple client requests in a fast-paced environment, where accuracy and timeliness are paramount to maintaining JP Morgan Chase's reputation for excellence in payments processing. We value associates who thrive in team-oriented settings and are passionate about the financial industry. This role provides exposure to sophisticated payment technologies and global banking operations, offering pathways for career advancement within our organization. Join JP Morgan Chase to leverage your skills in sales support and make a tangible impact on our clients' success.

Key Responsibilities

• Support the sales team in fulfilling client requests for payment solutions, including documentation and setup
• Coordinate with internal teams to ensure timely onboarding of new payment clients
• Review and process client applications for payment products, ensuring compliance with JP Morgan Chase policies
• Monitor and resolve issues related to payment fulfillment, escalating complex cases as needed
• Maintain accurate records of sales fulfillment activities in CRM systems
• Collaborate with legal and compliance teams to mitigate risks in payment transactions
• Provide administrative support for sales proposals and client presentations
• Track key performance metrics for fulfillment processes and report on efficiency improvements
• Assist in training junior staff on payment fulfillment procedures

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• At least 2 years of experience in sales support, client onboarding, or payments processing within the financial services industry
• Strong understanding of payment systems, including ACH, wire transfers, and real-time payments
• Proficiency in Microsoft Office Suite and financial software applications
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Ability to obtain necessary regulatory certifications, such as Series 6 or 63, if required

Preferred Qualifications

• Experience working at a major financial institution like JP Morgan Chase
• Knowledge of regulatory compliance standards such as KYC, AML, and OFAC
• Familiarity with CRM systems like Salesforce
• Prior exposure to treasury management services or commercial banking products

Required Skills

• Attention to detail
• Strong communication skills (written and verbal)
• Analytical thinking
• Time management
• Customer service orientation
• Knowledge of financial regulations
• Proficiency in data entry and CRM tools
• Problem-solving abilities
• Team collaboration
• Adaptability to changing priorities
• Basic understanding of banking products
• Risk assessment skills
• Organizational proficiency
• Technical aptitude with software applications
• Interpersonal skills for client interactions

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Parental leave and family support benefits
• Access to JP Morgan Chase's global mobility opportunities

JP Morgan Chase is an equal opportunity employer.