Pension Operations Specialist

Location: LONDON, United Kingdom

Job Family: Client Operations Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. The Pension Operations Specialist role within our Personal Investing division in London plays a crucial part in delivering exceptional retirement solutions to our high-net-worth clients. In this position, you will oversee the operational aspects of pension management, ensuring smooth transfers and administration that align with our commitment to integrity and excellence. Reporting to the Pension Operations Manager, you will contribute to a team dedicated to enhancing client experiences in a dynamic, regulated environment, leveraging JP Morgan's world-class resources to support sustainable financial futures. Your primary focus will be on managing pension operations from inception to completion, including processing transfers between schemes, handling contributions, and facilitating withdrawals while adhering to stringent UK regulations such as those from the Financial Conduct Authority (FCA) and The Pensions Regulator. You will collaborate closely with client advisors, compliance officers, and technology teams to resolve complex queries, mitigate operational risks, and maintain accurate records in our secure systems. By utilizing JP Morgan's advanced platforms, you will drive efficiency, automate routine tasks, and provide insightful reporting that informs strategic decisions in the Personal Investing space. This role demands a blend of technical expertise and client-centric skills, offering the opportunity to grow within one of the world's most respected financial institutions. At JP Morgan Chase, we value diversity and inclusion, fostering an environment where your contributions can make a tangible impact on clients' retirement goals. Join us to advance your career in pension operations while benefiting from our robust professional development programs and collaborative culture.

Key Responsibilities

• Manage end-to-end pension operations, including processing transfers, contributions, and withdrawals for JP Morgan Personal Investing clients
• Ensure seamless and compliant transfer experiences by coordinating with internal teams and external pension providers
• Review and validate pension documentation to mitigate risks and adhere to regulatory requirements
• Provide operational support to customers, resolving queries related to pension schemes and investments
• Monitor and report on pension portfolio performance and operational metrics to senior management
• Collaborate with compliance and risk teams to maintain high standards in pension administration
• Utilize JP Morgan's technology platforms to automate and streamline pension processes
• Conduct quality assurance checks on pension transactions to ensure accuracy and timeliness
• Support the development of operational procedures for new pension products in the Personal Investing division

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2-3 years of experience in pension operations, retirement services, or financial services operations
• Strong knowledge of UK pension regulations, including auto-enrolment and transfer rules
• Proficiency in financial systems and databases used for pension management
• Ability to handle sensitive customer data in compliance with GDPR and FCA standards
• Relevant certifications such as Pensions Administration or CISI Level 3 in Investment Operations

Preferred Qualifications

• Experience working in a large financial institution like JP Morgan Chase
• Advanced knowledge of pension transfer processes and SIPPs
• Familiarity with JP Morgan's proprietary systems for client operations
• Previous role involving customer-facing pension advisory or support

Required Skills

• Pension administration and regulatory compliance
• Customer service and relationship management
• Attention to detail and accuracy in financial processing
• Analytical thinking for problem-solving in operations
• Proficiency in Microsoft Office Suite and financial software
• Knowledge of UK financial regulations (FCA, Pensions Regulator)
• Communication skills, both written and verbal
• Time management and prioritization in a fast-paced environment
• Team collaboration and cross-functional coordination
• Data analysis using tools like Excel or SQL
• Risk assessment and mitigation techniques
• Adaptability to evolving financial products and technologies
• Confidentiality handling of sensitive client information
• Project management for operational initiatives

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health and wellness benefits, including private medical insurance
• Generous pension contribution matching up to 8% of salary
• Flexible working arrangements with hybrid office options in London
• Professional development programs, including access to JP Morgan's internal training academy
• Employee stock purchase plan and financial planning services
• Paid time off, including 25 days annual leave plus bank holidays
• Family-friendly policies, such as enhanced maternity and paternity leave

JP Morgan Chase is an equal opportunity employer.