Pension Ops and Delivery, Vice President

Location: Tampa, FL, United States

Job Family: HR Service Delivery

About the Role

At JPMorgan Chase & Co., one of the oldest, largest, and most respected financial institutions in the world, we are seeking a seasoned Pension Ops and Delivery Vice President to join our dynamic in-house retirement team in Tampa, FL. As a leader in HR Service Delivery, you will play a pivotal role in managing the operational excellence of our pension and 401(k) programs, supporting the retirement goals of thousands of associates across our global organization. This hands-on position requires a deep understanding of the financial services landscape, where precision, compliance, and innovation intersect to deliver world-class employee benefits. If you are passionate about retirement solutions and ready to contribute to a firm renowned for its commitment to employee well-being, this is your opportunity to make a lasting impact. In this Vice President role, you will oversee the daily operations and strategic delivery of retirement plans, ensuring they align with JPMorgan Chase's high standards of service and regulatory adherence. You will lead a talented team, fostering a collaborative environment while driving initiatives that enhance participant experience and operational efficiency. From managing vendor partnerships to navigating complex ERISA and IRS requirements, your expertise will directly influence the firm's ability to provide robust, competitive retirement offerings in a competitive financial services market. Collaboration with cross-functional teams will be key as you tackle projects like system upgrades and plan optimizations, all while maintaining the integrity and security of sensitive financial data. JPMorgan Chase values innovation and professional growth, offering a supportive culture where your contributions are recognized and rewarded. This role not only demands technical proficiency in pension administration but also strong leadership to inspire your team and influence senior stakeholders. Join us in Tampa, where you'll benefit from state-of-the-art facilities, a vibrant work community, and the chance to advance your career within a leading global bank committed to diversity, inclusion, and sustainable financial practices.

Key Responsibilities

• Lead the end-to-end operations and delivery of pension and 401(k) programs for JP Morgan Chase employees, ensuring seamless HR service delivery
• Oversee a team of operations specialists, providing guidance on daily activities, performance management, and professional development
• Collaborate with internal stakeholders, including HR, Finance, and Legal teams, to align retirement strategies with business objectives
• Ensure compliance with all regulatory requirements, including ERISA, DOL, and IRS guidelines, while mitigating operational risks
• Drive process improvements and implement innovative solutions to enhance efficiency in pension administration and participant services
• Manage relationships with external vendors and third-party administrators to optimize service levels and control costs
• Monitor key performance metrics, analyze data trends, and report on retirement plan health to senior leadership
• Support large-scale projects such as plan enhancements, system migrations, or mergers and acquisitions impacting retirement benefits
• Provide expert consultation to employees and leadership on pension and 401(k) matters, fostering a culture of financial wellness
• Stay abreast of industry trends and regulatory changes to proactively adapt JP Morgan Chase's retirement offerings

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Human Resources, or a related field
• Minimum of 8-10 years of experience in pension operations, 401(k) administration, or retirement plan management within the financial services industry
• Proven leadership experience managing teams in HR service delivery, particularly in retirement benefits
• In-depth knowledge of ERISA, IRS regulations, and other compliance standards for qualified retirement plans
• Strong understanding of pension and 401(k) plan design, implementation, and ongoing administration
• Experience with vendor management and oversight in retirement services
• Ability to thrive in a fast-paced, high-volume operational environment

Preferred Qualifications

• Advanced degree (MBA or Master's in Finance) or relevant certifications such as CEBS or ASPPA
• Prior experience at a major financial institution like JP Morgan Chase or similar
• Hands-on expertise with retirement plan software and systems integration
• Demonstrated success in process optimization and cost reduction initiatives for pension operations
• Experience leading cross-functional projects in a global banking environment

Required Skills

• Pension and 401(k) operations expertise
• Regulatory compliance knowledge (ERISA, IRS)
• Team leadership and management
• Process optimization and project management
• Vendor relationship management
• Data analysis and reporting
• Financial services industry acumen
• Stakeholder collaboration
• Risk assessment and mitigation
• Problem-solving and decision-making
• Communication (verbal and written)
• Adaptability in dynamic environments
• Technical proficiency in HRIS and retirement software
• Strategic thinking for long-term planning
• Customer service orientation for employee support

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) Savings Plan with company matching up to 6% of eligible compensation
• JPMorgan Chase Stock Purchase Plan for employee investment opportunities
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement and professional development programs for career growth
• Wellness programs including gym memberships, mental health support, and financial counseling
• Retirement health savings accounts and pension benefits for long-term security
• Flexible work arrangements and hybrid options in Tampa, FL

JP Morgan Chase is an equal opportunity employer.