Performance Scorecard Associate I - Alteryx & SQL

Location: National Capital Region, Philippines

Job Family: Business Analysis

About the Role

At JPMorgan Chase, we are at the forefront of redefining the future of financial services, and our Customer Operations team in the National Capital Region, Philippines, plays a pivotal role in delivering exceptional client experiences. As a Performance Scorecard Associate I - Alteryx & SQL, you will join a dynamic group of analysts dedicated to leveraging data to drive operational excellence. This role within the Business Analysis category offers the opportunity to shape performance metrics that directly impact our global customer base, ensuring seamless banking services while adhering to the highest standards of compliance and innovation in the financial industry. In this position, you will be responsible for creating and optimizing performance scorecards that monitor key indicators such as transaction efficiency, customer satisfaction, and risk exposure. Utilizing Alteryx for advanced data workflows and SQL for precise database interactions, you will extract insights from vast financial datasets to support decision-making. Your work will involve collaborating with operations, risk, and technology teams to refine reporting processes, automate routine tasks, and provide actionable recommendations that enhance service delivery. This is an ideal role for someone passionate about the intersection of data analytics and finance, contributing to JPMorgan Chase's mission of empowering clients worldwide. We value professionals who thrive in a collaborative, high-energy environment and are committed to continuous learning. By joining our team, you will gain exposure to cutting-edge tools and methodologies in financial services, with opportunities for career growth within one of the world's leading banks. If you are ready to make a meaningful impact on customer operations through data-driven strategies, apply today and help us build a more efficient and client-centric future at JPMorgan Chase.

Key Responsibilities

• Develop and maintain performance scorecards using Alteryx and SQL to track key metrics in customer operations
• Analyze financial data to identify trends, anomalies, and opportunities for process improvement in JPMorgan Chase's operations
• Collaborate with cross-functional teams to gather requirements and ensure scorecard accuracy and relevance
• Automate data extraction, transformation, and loading (ETL) processes for efficient reporting
• Generate insights and recommendations to enhance customer experience and operational efficiency
• Ensure compliance with regulatory standards and internal policies in all data handling activities
• Support ad-hoc reporting requests from senior management in the financial services domain
• Monitor and optimize scorecard performance, troubleshooting issues in data pipelines
• Contribute to the continuous improvement of data governance practices within the team
• Participate in team meetings and provide updates on project progress and challenges

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• At least 1-2 years of experience in data analysis, business intelligence, or performance reporting within the financial services industry
• Proficiency in SQL for querying and manipulating large datasets from financial systems
• Hands-on experience with Alteryx for data preparation, blending, and workflow automation
• Strong understanding of performance metrics and scorecards in customer operations
• Ability to work in a fast-paced, collaborative environment in the National Capital Region, Philippines
• Excellent English communication skills, both written and verbal

Preferred Qualifications

• Experience in the banking or financial services sector, particularly with customer operations or risk management
• Familiarity with JPMorgan Chase's internal tools and compliance standards
• Certification in Alteryx Designer or SQL-related credentials (e.g., Microsoft SQL Server)
• Knowledge of data visualization tools like Tableau or Power BI for financial reporting
• Prior exposure to agile methodologies in project delivery

Required Skills

• SQL querying and database management
• Alteryx workflow design and automation
• Data analysis and interpretation
• Financial metrics and KPI development
• Problem-solving and critical thinking
• Attention to detail and accuracy
• Team collaboration and communication
• Time management and prioritization
• Knowledge of financial regulations (e.g., GDPR, SOX)
• Excel proficiency for data manipulation
• Basic understanding of Python or R for advanced analytics
• Report writing and presentation skills
• Adaptability to changing priorities
• Analytical mindset for business insights
• Ethical data handling and privacy awareness

Benefits

• Competitive base salary and performance-based bonuses aligned with financial industry standards
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities, such as tuition reimbursement and access to JPMorgan Chase's learning platforms
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in the National Capital Region
• Global mobility programs and career advancement paths within JPMorgan Chase

JP Morgan Chase is an equal opportunity employer.