Private Bank Digital, Content Design Strategist, Vice President

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of redefining private banking through innovative digital experiences. As a Private Bank Digital, Content Design Strategist, Vice President, you will play a pivotal role in crafting user-centered content that empowers our high-net-worth clients and dedicated advisors to achieve their sophisticated financial goals. Based in our dynamic New York office, this position within the User Experience Design category focuses on creating intuitive, compliant, and engaging content for digital platforms that simplify complex wealth management services, from personalized investment strategies to secure transaction tools. Your work will directly contribute to enhancing client trust and satisfaction in one of the world's leading financial institutions. In this strategic role, you will lead content design initiatives across JP Morgan Private Bank's digital ecosystem, collaborating closely with UX designers, product managers, and compliance experts to ensure every piece of content aligns with our brand's precision and reliability. Responsibilities include developing content strategies that address user pain points, such as navigating regulatory disclosures or accessing real-time portfolio insights, while adhering to strict financial industry standards. You will leverage user research and analytics to refine messaging that drives adoption of digital advisory services, fostering deeper client relationships in a competitive wealth management landscape. We seek a visionary content strategist with deep expertise in financial services to innovate at the intersection of design and finance. This Vice President-level opportunity offers exposure to cutting-edge fintech projects and the chance to influence how JP Morgan Chase delivers exceptional digital experiences globally. Join us to shape the future of private banking, where your content expertise will empower clients to make informed decisions with confidence.

Key Responsibilities

• Develop and refine user-centered content strategies for JP Morgan Private Bank's digital platforms, ensuring content empowers clients and advisors to navigate wealth management goals effectively
• Craft clear, concise, and compliant copy for websites, mobile apps, emails, and in-app experiences that simplify complex financial services like investment portfolios and estate planning
• Collaborate with UX/UI designers, product teams, and stakeholders to align content with user research findings and business objectives in a fast-paced financial environment
• Conduct content audits and usability testing to optimize digital experiences, reducing friction for high-net-worth clients accessing personalized banking services
• Ensure all content adheres to JP Morgan Chase's brand voice, regulatory requirements, and accessibility standards (e.g., WCAG) while promoting financial literacy
• Partner with legal and compliance teams to review and approve content for private banking tools, mitigating risks in a highly regulated industry
• Analyze user feedback and performance metrics to iterate on content strategies, driving engagement and satisfaction in digital wealth advisory services
• Mentor junior content designers and contribute to the evolution of content design practices within JP Morgan's Private Bank division
• Stay abreast of industry trends in fintech and digital banking to innovate content approaches for emerging technologies like AI-driven advisory tools

Required Qualifications

• Bachelor's degree in Design, Communications, English, Human-Computer Interaction, or a related field
• 7+ years of experience in content design, content strategy, or user experience writing within the financial services or technology sectors
• Proven track record of creating user-centered content for digital banking platforms, mobile apps, or wealth management tools
• Strong understanding of financial products, regulatory compliance (e.g., SEC, FINRA), and client privacy standards in the private banking industry
• Experience collaborating with cross-functional teams including UX designers, product managers, and legal/compliance experts
• Portfolio demonstrating content design work that simplifies complex financial concepts for high-net-worth clients and advisors

Preferred Qualifications

• Master's degree in a relevant field or certification in content strategy (e.g., from the Content Marketing Institute)
• Experience in agile development environments and familiarity with tools like Figma, Adobe XD, or Jira
• Background in private banking or wealth management, with knowledge of JP Morgan Chase's client offerings
• Proficiency in data-driven content optimization, including A/B testing and analytics tools like Google Analytics

Required Skills

• Content design and strategy expertise
• User experience (UX) writing and editing
• Knowledge of financial services terminology and products
• Regulatory compliance awareness (SEC, FINRA)
• Collaboration and stakeholder management
• Analytical thinking for content performance metrics
• Proficiency in design tools (Figma, Sketch)
• Agile methodology and project management
• Strong written and verbal communication
• Attention to detail and accuracy in high-stakes environments
• Empathy for user-centered design principles
• Data analysis and A/B testing
• Brand voice consistency
• Accessibility and inclusivity in content creation
• Adaptability to fintech innovations

Benefits

• Competitive base salary and performance-based annual bonus, reflective of JP Morgan Chase's commitment to rewarding excellence in financial services
• Comprehensive health, dental, and vision insurance plans with employer contributions for employees and dependents
• 401(k) retirement savings plan with generous company matching to support long-term financial security
• Paid time off including vacation, sick days, and parental leave, plus flexible work arrangements in New York
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement for advanced certifications
• Wellness programs including gym memberships, mental health resources, and employee assistance services tailored to high-pressure finance roles
• Stock purchase plan and employee discounts on JP Morgan financial products
• Relocation assistance for eligible candidates joining the New York office

JP Morgan Chase is an equal opportunity employer.