Process Improvement Associate II - Business Transformation & Process Intelligence

Location: Columbus, OH, United States

Job Family: Process Improvement

About the Role

At JP Morgan Chase, we are at the forefront of financial services innovation, and our Business Transformation & Process Intelligence team plays a pivotal role in redefining how we operate. As a Process Improvement Associate II, you will join a dynamic group dedicated to transforming our business processes to enhance efficiency, reduce costs, and improve client experiences in a highly regulated industry. Based in our Columbus, OH hub, you will assess existing workflows in areas like payments, risk management, and customer operations, leveraging data-driven insights to design strategies that align with our global objectives. This role offers the opportunity to contribute to high-impact projects that directly influence the firm's operational excellence and competitive edge in banking. Your day-to-day will involve collaborating with diverse teams across technology, operations, and compliance to identify bottlenecks and opportunities for automation. Using advanced analytics and process intelligence tools, you will model future-state designs that incorporate emerging technologies such as AI and machine learning, ensuring seamless integration into our financial services ecosystem. You will also play a key role in change management, facilitating training and adoption of new processes while maintaining strict adherence to regulatory standards like those from the SEC and Federal Reserve. This position is ideal for professionals passionate about driving tangible business value in a collaborative, innovative environment. Joining JP Morgan Chase means becoming part of a world-class institution committed to your growth and success. We offer robust professional development resources, including access to our renowned training academies and mentorship programs tailored to financial services careers. With a focus on work-life balance and inclusive culture, you'll thrive in an atmosphere that values diverse perspectives and rewards bold ideas. If you are ready to transform processes that power one of the world's leading financial firms, apply today to make your mark at JP Morgan Chase.

Key Responsibilities

• Assess current business processes within JP Morgan Chase's operations to identify inefficiencies and areas for improvement
• Analyze operational data using advanced analytics tools to uncover insights that drive process optimization
• Design and implement future-state strategies that enhance operational performance and align with firm-wide goals
• Collaborate with cross-functional teams, including technology and compliance groups, to execute transformation initiatives
• Develop process intelligence models to monitor key performance indicators (KPIs) in financial services workflows
• Facilitate workshops and stakeholder interviews to gather requirements and validate process changes
• Ensure all process improvements comply with regulatory standards and risk management protocols in the banking sector
• Track and report on the impact of transformation projects, measuring ROI and operational efficiencies
• Support the integration of emerging technologies, such as AI and automation, into core financial processes

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Industrial Engineering, or a related field
• At least 2-3 years of experience in process improvement, business analysis, or operational roles within the financial services industry
• Proficiency in data analysis tools and methodologies, such as Lean Six Sigma or similar process optimization frameworks
• Strong understanding of financial operations, including risk management, compliance, and regulatory requirements
• Experience with process mapping and workflow documentation in a banking or financial environment
• Ability to work collaboratively in cross-functional teams to drive business transformation initiatives

Preferred Qualifications

• Master's degree in Business Analytics, Operations Management, or equivalent
• Certification in Lean Six Sigma (Green Belt or higher) or BPMN (Business Process Model and Notation)
• Prior experience at a major financial institution like JP Morgan Chase, focusing on digital transformation or process intelligence
• Knowledge of agile methodologies and their application in financial services projects

Required Skills

• Process mapping and analysis using tools like Visio or Lucidchart
• Data analytics proficiency in SQL, Excel, Tableau, or Power BI
• Knowledge of Lean Six Sigma methodologies and continuous improvement
• Strong problem-solving and critical thinking abilities
• Excellent communication and presentation skills for stakeholder engagement
• Project management skills, including Agile and Waterfall approaches
• Understanding of financial regulations such as Dodd-Frank or Basel III
• Familiarity with automation tools like RPA (Robotic Process Automation)
• Analytical mindset for interpreting complex operational data
• Team collaboration and leadership in matrixed environments
• Adaptability to fast-paced, dynamic financial services settings
• Attention to detail in compliance and risk assessment
• Technical aptitude for integrating AI/ML in process intelligence

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Columbus facilities
• Flexible work arrangements, including hybrid options for work-life balance

JP Morgan Chase is an equal opportunity employer.