Process Improvement Associate II

Location: Columbus, OH, United States

Job Family: Process Improvement

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation and operational excellence. As a Process Improvement Associate II in our Columbus, OH location, you will play a pivotal role in driving process enhancements across our banking and financial operations. This position within the Process Improvement category involves partnering with diverse teams to identify inefficiencies, implement lean solutions, and ensure compliance with industry regulations. Your work will directly contribute to streamlining workflows in areas such as risk management, client services, and transaction processing, ultimately supporting our mission to deliver superior value to clients and stakeholders in the dynamic financial services landscape. In this role, you will leverage analytical tools and methodologies like Six Sigma to dissect complex processes, uncover bottlenecks, and propose data-backed innovations. Expect to collaborate closely with business leaders, technology experts, and compliance officers to design scalable improvements that enhance efficiency and mitigate risks. From conducting thorough process audits to facilitating training on best practices, your contributions will promote a culture of continuous improvement at JP Morgan Chase. This is an opportunity to apply your expertise in a high-impact environment where your initiatives can lead to measurable outcomes, such as reduced operational costs and faster service delivery. We seek motivated professionals who thrive in a collaborative, fast-paced setting and are passionate about transforming financial operations. Joining JP Morgan Chase means becoming part of a world-class team with access to cutting-edge resources and career growth opportunities. If you have a strong foundation in process optimization and a drive for excellence, this role offers the chance to make a lasting impact on one of the world's most influential financial institutions.

Key Responsibilities

• Analyze existing business processes within JP Morgan Chase's operations to identify inefficiencies and areas for improvement
• Collaborate with cross-functional teams to design and implement innovative solutions that enhance operational efficiency and reduce risks
• Utilize lean and Six Sigma methodologies to drive process standardization and continuous improvement initiatives
• Conduct data-driven assessments, including root cause analysis, to support decision-making in financial services workflows
• Develop and maintain process documentation, including flowcharts and standard operating procedures, compliant with regulatory requirements
• Facilitate workshops and training sessions to promote a culture of process excellence across teams
• Monitor key performance indicators (KPIs) and report on the impact of improvement projects to senior leadership
• Partner with technology teams to integrate automation and digital tools into process enhancements
• Ensure all process changes adhere to JP Morgan Chase's risk management and compliance standards
• Contribute to strategic initiatives aimed at fostering innovation and operational resilience in the banking sector

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Industrial Engineering, or a related field
• At least 2-3 years of experience in process improvement, lean methodologies, or operational excellence within the financial services industry
• Proficiency in process mapping tools such as Visio, Lucidchart, or Minitab
• Strong analytical skills with experience in data analysis and root cause identification
• Knowledge of regulatory compliance standards in banking and financial operations
• Experience with project management methodologies like Agile or Six Sigma
• Ability to collaborate with cross-functional teams in a fast-paced environment

Preferred Qualifications

• Six Sigma Green Belt or Black Belt certification
• Experience in financial services process optimization, particularly in risk management or compliance
• Familiarity with JP Morgan Chase's internal tools and systems, such as internal process improvement frameworks
• Advanced degree or MBA in a relevant field
• Proven track record of implementing process improvements that resulted in measurable cost savings or efficiency gains

Required Skills

• Process mapping and analysis
• Lean Six Sigma techniques
• Data analytics and visualization (e.g., Excel, Tableau)
• Project management
• Root cause analysis
• Regulatory compliance knowledge in finance
• Cross-functional collaboration
• Problem-solving and critical thinking
• Communication and presentation skills
• Agile methodologies
• Risk assessment
• Change management
• Technical proficiency in BPM tools
• Attention to detail
• Adaptability in dynamic environments

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs, including tuition reimbursement and leadership training
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Columbus, OH
• Access to on-site amenities and employee assistance programs

JP Morgan Chase is an equal opportunity employer.