Process Improvement Manager

Location: Columbus, OH, United States

Job Family: Process Improvement

About the Role

At JPMorgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. As a Process Improvement Manager in our Columbus, OH office, you will play a pivotal role in optimizing our operational frameworks to support our mission of delivering innovative financial solutions to clients worldwide. This position within the Process Improvement category involves spearheading strategic initiatives by evaluating current states, performing quantitative analyses, and crafting visionary future designs that enhance efficiency, reduce costs, and ensure compliance in a highly regulated environment. In this role, you will lead efforts to transform business processes across various lines of business, including retail banking and corporate functions. You will collaborate with diverse teams to identify pain points, leverage data analytics to quantify opportunities, and design scalable solutions that align with JPMorgan Chase's commitment to operational excellence. Your work will directly contribute to improving client experiences, mitigating risks, and driving sustainable growth in our financial services ecosystem. Expect to engage in hands-on project management, from initial assessment to implementation and ongoing monitoring, all while fostering a culture of continuous improvement. We seek a proactive leader passionate about the intersection of finance and process innovation. Joining JPMorgan Chase means becoming part of a dynamic team in Columbus, OH, where you will have access to cutting-edge tools, mentorship from industry experts, and opportunities to impact global banking operations. If you thrive in a collaborative, fast-paced setting and have a proven ability to turn data into actionable strategies, this role offers a platform to advance your career while contributing to one of the world's most admired financial institutions.

Key Responsibilities

• Evaluate current operational processes within JPMorgan Chase's financial services divisions to identify inefficiencies and bottlenecks
• Conduct quantitative analyses using data from banking systems to measure process performance and ROI of improvements
• Design and implement visionary future-state process models that align with JPMorgan's strategic goals in wealth management, investment banking, and consumer banking
• Lead cross-functional teams, including stakeholders from compliance, IT, and operations, to execute process improvement initiatives
• Develop and monitor key performance indicators (KPIs) to track the impact of process changes on cost, speed, and quality
• Collaborate with senior leadership to prioritize initiatives that enhance customer experience and regulatory compliance in financial services
• Facilitate workshops and training sessions on process improvement methodologies like Lean Six Sigma across Columbus-based teams
• Identify opportunities for automation and technology integration to streamline banking operations
• Prepare detailed reports and presentations on project outcomes for executive review at JPMorgan Chase
• Ensure all process improvements adhere to federal banking regulations and internal risk management policies

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Industrial Engineering, or a related field
• Minimum of 5 years of experience in process improvement, lean six sigma, or operational excellence within the financial services industry
• Proven track record of leading cross-functional teams to implement process enhancements that drive efficiency and cost savings
• Strong analytical skills with experience in quantitative analysis and data-driven decision making
• Certification in Lean Six Sigma (Black Belt preferred) or equivalent process improvement methodology
• Experience working in a regulated environment such as banking or financial services, with knowledge of compliance standards
• Ability to travel up to 20% for project implementations across JPMorgan Chase locations

Preferred Qualifications

• Master's degree in Business, Finance, or Operations Management
• Experience with Agile methodologies or digital transformation projects in financial services
• Familiarity with JPMorgan Chase's internal tools and systems, such as process mapping software
• Prior leadership role in a large-scale financial institution with a focus on risk management
• Advanced proficiency in statistical analysis tools used in banking operations

Required Skills

• Process mapping and analysis using tools like Visio or Lucidchart
• Quantitative analysis with Excel, SQL, or Python for financial data
• Lean Six Sigma methodologies for operational efficiency
• Project management skills, including Agile and Waterfall frameworks
• Strong communication and stakeholder engagement abilities
• Data visualization expertise with Tableau or Power BI
• Risk assessment and compliance knowledge in financial services
• Leadership and team facilitation in cross-functional environments
• Problem-solving and critical thinking for complex banking processes
• Change management to drive adoption of new processes
• Familiarity with financial modeling and ROI calculations
• Attention to detail in regulated banking operations
• Adaptability to fast-paced, dynamic financial industry changes
• Technical proficiency in BPMN (Business Process Model and Notation)

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of salary
• Annual performance-based bonuses and stock awards as part of JPMorgan Chase's compensation structure
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan's internal training programs and tuition reimbursement
• Wellness programs including gym memberships, mental health support, and employee assistance services
• Flexible work arrangements, including hybrid options for Columbus, OH roles
• Employee stock purchase plan and financial planning resources tailored to banking professionals

JP Morgan Chase is an equal opportunity employer.