Product Delivery Manager - Claims and Disputes

Location: Wilmington, DE, United States

Job Family: Product Portfolio & Delivery

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services, and we're seeking a Product Delivery Manager to join our Claims and Disputes team in Wilmington, DE. In this pivotal role, you will spearhead the delivery of innovative products that enhance our claims processing and dispute resolution capabilities, ensuring seamless experiences for millions of customers. As a key player in our Product Portfolio & Delivery category, you will drive transformative projects that not only meet regulatory demands but also leverage cutting-edge technology to minimize fraud and improve operational efficiency in our consumer banking division. Your day-to-day will involve leading agile teams to build and iterate on product features, from initial concept through to deployment, while navigating the complexities of the financial industry. You will collaborate closely with engineers, compliance experts, and business leaders to prioritize initiatives that align with JP Morgan Chase's strategic goals, such as accelerating dispute resolutions and enhancing data security. By fostering a culture of continuous improvement, you will contribute to reducing operational costs and elevating customer satisfaction in a highly regulated environment. This position offers the opportunity to grow within one of the world's leading financial institutions, where your expertise in product delivery can make a tangible impact on global banking operations. If you thrive in dynamic settings and have a passion for financial innovation, join us to shape the next generation of claims and disputes solutions at JP Morgan Chase.

Key Responsibilities

• Lead the delivery of product roadmaps for claims and disputes platforms, ensuring alignment with business objectives and regulatory compliance
• Collaborate with cross-functional teams including engineering, design, compliance, and operations to define and prioritize features
• Manage agile ceremonies, sprint planning, and backlog grooming to drive timely product releases
• Identify and mitigate risks in product delivery, particularly those related to financial disputes and customer experience
• Conduct stakeholder engagements to gather requirements and translate them into actionable product specifications
• Monitor product performance metrics, such as dispute resolution time and error rates, and recommend improvements
• Drive innovation in claims processing by integrating emerging technologies like AI and machine learning
• Ensure all deliverables adhere to JP Morgan Chase's risk management and data privacy standards
• Facilitate training and knowledge transfer to support team adoption of new product features

Required Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related field
• Minimum of 7 years of experience in product management, project delivery, or agile methodologies within the financial services industry
• Proven track record in managing end-to-end product delivery for complex systems, particularly in claims processing or dispute resolution
• Strong understanding of regulatory requirements such as Reg E, Reg Z, and anti-money laundering (AML) standards in banking
• Experience leading cross-functional teams in a large-scale financial institution
• Proficiency in agile tools and frameworks, with at least 3 years in a scrum master or product owner role
• Excellent communication skills with the ability to influence stakeholders at all levels

Preferred Qualifications

• Master's degree in Business Administration (MBA) or a related discipline
• Experience with JP Morgan Chase's internal systems or similar banking platforms like core banking or fraud detection tools
• Certification in Project Management Professional (PMP) or Certified Scrum Product Owner (CSPO)
• Prior exposure to digital transformation initiatives in payments or consumer banking
• Knowledge of data analytics and AI applications in claims and disputes management

Required Skills

• Agile and Scrum methodologies
• Product roadmap development
• Stakeholder management
• Regulatory compliance in finance (e.g., Reg E, Reg Z)
• Risk assessment and mitigation
• Cross-functional team leadership
• Data analysis and metrics-driven decision making
• JIRA or similar project management tools
• Financial services domain knowledge
• Customer experience optimization
• Problem-solving and critical thinking
• Communication and presentation skills
• AI and machine learning basics for fraud detection
• Change management
• Budgeting and resource allocation

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements, including hybrid options in Wilmington, DE

JP Morgan Chase is an equal opportunity employer.